Are you a recent IT graduate eager to advance your career with a dedicated, community-focused, award-winning company? Tatham Engineering offers the opportunity to join a supportive team that values mentorship and provides challenging, rewarding work. Put your knowledge and experience to meaningful use in an environment where collaboration and learning from experienced professionals are encouraged.We are seeking aHelp Desk Analystto work in theInformation Technologygroup based out of either ourGuelph, Barrie or Orilliaoffice. This position focuses on end-user technical support and IT infrastructure management, and serves as the first point of contact for support requests across multiple channels.The variety of work provides challenges for the successful candidate to advance their skills and practical experience in a collaborative environment.Key ResponsibilitiesProvide first response to user support requests via phone, email, walk-ins, and ticketing systemsDeploy, configure, and set up new hardware (desktops, laptops, tablets, printers, VoIP phones, and peripherals)Install software and provide technical support through documentation, training, and troubleshootingCreate and manage user accounts, password resets, and offboarding in Microsoft Active Directory and Office 365Monitor and maintain IT Support ticket queues with accurate, detailed documentationTroubleshoot network connectivity, VPN configuration, and infrastructure issuesSupport mobile device provisioning and setup for wireless telecom devices (iOS, Android)Maintain IT asset inventory records and coordinate ordering of IT supplies and replacement partsPerform routine system updates, health checks, and maintenance on hardware and softwareProvide technical onboarding for new employees including email, software setup, and tool accessPerform maintenance of printers, peripherals,



and low-voltage equipment (access control, intercom systems)Assist with special projects, IT initiatives, and ad-hoc technical support as neededKey Position RequirementsEducational background in IT, computer science, or technical support (internship or equivalent foundational experience acceptable)0-2 years of relevant experienceKnowledge of Windows 10/11, Active Directory, Microsoft 365, and basic networking conceptsStrong troubleshooting skills with excellent customer service and communication abilitiesDetail-oriented with robust time management skills and ability to prioritize multiple tasks in a fast-paced environmentProactive, can-do attitude with willingness to learn and expand technical knowledgeExcellent interpersonal and telephone skills with patience for all technical skill levelsExperience in AI chatbot builds and applied AI workflows would be an assetExperience or background in a civil engineering firm or similar environment would be an assetValid driver’s license and reliable transportationWhy Tatham?At Tatham, our key values are reflected in everything we do. We aim to be the engineering consulting firm of choice by upholding our core values:Service, Communication, Teamwork, Relationships & Community. Our company has experienced significant growth by putting these values into action.What We OfferCompetitive compensation, benefits, health spending account,



RRSP matching and profit sharingFlexible work arrangements and work-life balancePaid volunteer opportunitiesVacation starting at 3 weeks minimum for all positions – prorated in the first yearChallenging and rewarding work on notable projectsProfessional development, training, mentorship program and career progression opportunitiesReimbursement for annual professional duesCollaborative and engaging workplace environmentRegular office/team socials and recreational outings, including an activity allowance for approved eventsShareholder opportunitiesCompany InformationTatham Engineering is a Canadian employee-owned, consulting engineering firm that specializes in Coastal, Land Development, Municipal, Structural (Buildings and Bridges), Transportation, Water Resources, Water & Wastewater, Electrical and Mechanical engineering, and provides specialized services in Air & Noise, Climate Resilience and Hydrogeology. The firm was founded in Collingwood, Ontario, in 1988 and currently employs over 200 staff with branch offices in Barrie, Bracebridge, Guelph, Orillia and Ottawa.Tatham is proud to be recognized as one ofSouthwestern Ontario’s Top Employers of 2026andCanada’s Top Small & Medium Employers of 2026 .Diversity, Inclusion, and AccommodationsTatham Engineering is an equal opportunity employer that values diversity in the workplace and welcomes applications from all qualified candidates. We are committed to ensuring the selection process is inclusive, accessible, and barrier-free. If you require accommodation, please contact Human Resources at [email protected] and the request will be addressed confidentially.Expected Hiring Range for This Position$45,000 to $55,000Compensation will reflect the unique skills and experience each candidate brings to the role. The posted range serves as a general guideline, and final offers may vary.#J-18808-Ljbffr

📌 Entry-Level Help Desk Analyst Guelph (Courtice)
🏢 Tatham Engineering
📍 Courtice