Step into a vital Customer Service Leadership Role at GoodMorning.com, where you will tackle complex cases and mentor a skilled team. Your expertise will enhance the service experience.
This office-based position is ideal for individuals with extensive customer service experience looking to lead and inspire others. You will oversee service metrics, manage escalations, and implement strategic improvements based on data insights. Your calm demeanor under pressure will make you a pivotal figure in this dynamic setting.
Key Responsibilities:
• Lead customer service specialists and associates effectively
• Resolve escalated issues, ensuring high customer satisfaction
• Develop actionable plans based on service metrics




• Coach team members to improve performance
• Foster collaboration with cross-functional partners
Requirements:
• 3+ years in a customer service or contact center
• 1+ years in a leadership capacity
• Preferred bachelor's degree in business or communications
• Strong understanding of contact center operations
• Excellent skills in communication and organization
Strengthen team dynamics and customer resolutions at GoodMorning.com as a Customer Service Leader.
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📌 Customer Service Leadership Role at GoodMorning.com (Edmonton)
🏢 GoodMorning
📍 Edmonton