OverviewCommercial Truck Equipment is looking for a Service Coordinator to join its Edmonton Branch team to undertake the broad and diverse set of duties required to support the scheduling, coordination, and administrative functions of a busy service department supporting market-leading work trucks. This is a full-time, permanent role suited to a highly organized, detail-oriented professional with experience in service coordination, work order processing, warranty administration, and customer service within a truck, heavy equipment, or service-driven environment. Reporting to the Service Manager, the Service Coordinator is responsible for coordinating technician schedules, processing work orders and estimates, sourcing parts, managing warranty claims, maintaining repair lists, supporting timecard administration, and acting as a primary point of contact for customers and internal service teams.Employees that have been successful for us have come from broad and varied backgrounds including marine, light automotive, manufacturing, heavy industry, and heavy equipment, but they all share a few common traits: They're curious, accountable, responsible, and independent logical thinkers with strong problem-solving and troubleshooting ability. They're technically savvy, and they can communicate politely and professionally with clients, engineering, parts, and procurement. We encourage all candidates with interest and direct or adjacent knowledge and experience to apply.About CommercialCommercial Truck Equipment is Canada's largest, fastest-growing, most stable, and most diversified company serving the work truck, utility, and the emergency equipment industry. In business since 1947, Commercial provides unmatched job security and a comprehensive list of employee perks. More than 30% of our team are long-tenured employees with over 15 years of service; evidence of strong employee/employer relationships, effective teamwork, and the benefit of an open-door policy. As Commercial continues to grow and diversify, we are looking for qualified and committed people to join our team.BenefitsCommercial proudly offers a highly competitive benefits program for our employees and their families. Our industry-leading program is wide ranging, stable,



and reviewed on an annual basis to ensure the best care possible for our team.Extended Health Care ProgramPrescription drug coverage with direct-pay drug cardVision care including prescription glasses, contacts, and exams for adults and dependent childrenExtensive paramedical coverage with per-category accounts for physiotherapy, chiropractic care, massage therapy, naturopathy, podiatry, acupuncture, clinical counsellors, psychologists, and moreComprehensive emergency medical travel insuranceDental Care ProgramExtensive dental coverage including basic, major, and restorative coveragesChildren's orthodontics includedGroup Life Insurance & Full Disability OfferingsLife insurance and accidental death & dismembermentComprehensive short-term disability programComprehensive long-term disability programGroup Retirement ProgramCompany-matched retirement programOpen RRSP structure with maximum flexibilityInvestment and financial planning tools includedAdditional BenefitsAnnual profit-sharing compensation and seasonal bonus programGenerous vacation entitlements that exceed employment standards in all provincesSafe workplace with full committee and monthly meetingsHealth, Wellness and financial tools provided by our benefits provider Sunlife CanadaEmployee purchase discount program from key vendorsBoot and Tool allowances for relevant staff membersCompany events including BBQs, holiday parties, company newsletter and moreUnmatched stability and security from the largest and most diversified company in the industryExceptional career growth opportunities with a "hire-from-within" strategyResponsibilitiesScheduling appointments and technicians' jobsProcessing work orders and estimates (Spire)Sourcing and purchasing parts for the service departmentClaiming warranty for all service-related work orders and partsProviding professional,



courteous customer serviceAnswering phones and responding to email inquiriesMaintaining repair lists and updating customersManaging timecards and entering data in UKGHandling various tasks and projects assigned by Service Manager.Qualifications and ExperienceThe successful applicant will have a mix of the following qualifications and experience. Commercial is looking for someone who has the experience to make a smooth transition into this position and hit the ground running. We will consider candidates from all backgrounds and industries.Minimum five (5) years' experience in a Service Coordinator role with invoicing, submitting invoices on customer websites, and dispatching tasks to service teamsExcellent computer skills, specifically intermediate level Excel and experience using web-based applicationsExperience with Spire business management software is an assetExperience in a truck dealership is a major assetPrevious experience in the truck or heavy equipment industry is considered an assetValid Class 5 driver`s license. Experience driving large trucks is an assetDesired Skills and AttributesSuperior written and verbal communications skillsProfessional customer service skills and pleasant phone demeanorExcellent computer skills (Microsoft Word, Excel, Outlook)Strong organizational and time management skillsDetail oriented and ability to multi-taskSelf-directed with the ability to determine task priority, necessity, etc.Ability to deliver high quality and volumes of work and meet deadlinesReliable and punctual with a strong work ethicTimeline and ApplicationWe have an immediate need for an employee in this role, and applications are reviewed as received. The role remains open until filled. We thank all candidates for their interest, but only candidates currently legally permitted to work in Canada will be considered. Preference will be given to candidates currently residing near the branch.Commercial Truck Equipment maintains an inclusive and discrimination-free hiring process, as well as compliance with Provincial Human Rights Codes, the Canadian Human Rights Act, and the Employment Equity Act.CteJob Types: Full time, PermanentPay: $55,000.00-$65,000.00 per yearBenefits:Casual dressCompany eventsDental careDisability insuranceEmployee assistance programExtended health careLife insuranceOn-site parkingPaid time offProfit sharingRRSP matchTuition reimbursementVision careAbility to commute/relocate:Edmonton, AB: reliably commute or plan to relocate before starting work (required)Work Location: In person

📌 Service Coordinator - C$55,000 - C$65,000 A Year (Edmonton)
🏢 Commercial Truck Equipment
📍 Edmonton