Job Overview

As a Store Manager, you’ll lead and support the Customer Service, Operations, Training, and Leadership functions to deliver exceptional service and maintain operational excellence.

Customer Service Responsibilities

- Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
- Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.
- Provide exceptional omni‑channel experience by offering in‑store eCommerce sales and fulfilling eCommerce orders within defined service levels.
- Support the customer experience through timely processing and movement of inventory to the salesfloor.

Operations Responsibilities

- Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.
- Manage scheduling and follow up of execution on shipping /receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.
- Assists in preparation and execution of annual inventories.
- Follows and ensures compliance of all corporate LP, cash and audit, and OH&S; policies and procedures.
- Assumes responsibility for all operations of the store in the absence of the Store Manager.

Training Responsibilities

- Provides leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards.
- Creates and communicates execution of Daily Game Plan for operations activities.
- Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions.




- Follows up with the team to complete required training within timeframes.

Leadership Responsibilities

- Acts as a brand ambassador by promoting brands and culture.
- Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
- Maintain Mark’s performance management expectations including progressive discipline where necessary.
- Follows the disciplinary process consistently and impartially.
- Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).

Qualifications

- Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.
- Proven ability to build and manage a daily, weekly plan for the department and store.
- Exceptional communication skills and organizational skills.
- Superior training and mentoring skills.
- 3‑5 years retail experience required.
- High energy, enthusiasm, and a drive to succeed.
- Basic computer skills required.

Compensation and Benefits

- Competitive pay with a typical range of $34,800 to $45,000.
- Comprehensive benefits and retirement programs.
- Performance incentives.
- Other perks to support well‑being.
- Growth opportunities opportunities and product discounts.

EEO Statement

We are committed to fostering an inclusive environment where everyone is treated with dignity and respect. We welcome applications from all qualified candidates, including those who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and other under‑represented groups. If you require accommodation during the application or interview process, please let us know.

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📌 Assistant Manager, Westhills (Calgary)
🏢 Mark's Work Wearhouse
📍 Calgary