Job Responsibilities

- Leads by example and demonstrates the importance of treating every team member and guest with respect
- Assists the Restaurant Manager in recruitment and retention strategies
- Reacts immediately to issues requiring attention during the shift
- Provides ongoing, specific direction to team members
- Encourages an exciting and fun work environment while motivating team members to meet goals
- Trains, orientates and monitors current team members, using PTS and feedback binder
- Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
- Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership

Hospitality Management

- Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team members
- Responds to guest in a friendly manner while maintaining an appropriate sense of urgency




- Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations
- Assists in the running of company-wide incentive programs

Operations Management

- Displays knowledge of and works in compliance with applicable legislation
- Complies with and enforces all Tim Hortons operating standards
- Ensures that all product and packaging is properly merchandised and stocked
- Responsible for shift cash procedures
- Maintains operational efficiency through use of positioning charts
- Supervises team members to ensure primary and secondary duties are completed

Supervisor wages start at $16/hr

About Tim Hortons

Tim Hortons is a quick service restaurant with a focus on excellent customer service. We are proud to serve Canada’s favorite Coffee and baked goods.

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📌 Food Service Supervisor (Melfort)
🏢 Tim Hortons
📍 Melfort