Drive customer success as a Project Manager at Zappix in Burlington, MA. Engage with clients to implement mobile self-service solutions and enhance satisfaction through innovative technology.

As a Project Manager, you will be crucial in our Customer Success organization, overseeing client projects from deployment to ongoing relationship management. This role focuses on understanding customer needs, fostering long-term partnerships, and ensuring successful use of our cutting-edge solutions. Your expertise will help manage the customer lifecycle and enhance self-service rates.

Key Responsibilities:
• Support pre-sales by assessing customer needs and planning projects
• Manage project scope and plan throughout the project lifecycle




• Collaborate with engineering and skilled services teams
• Conduct onboarding and training for clients on solutions
• Deliver monthly reports highlighting customer successes

Requirements:
• 3-5 years of experience in customer-facing project management
• Strong communication and interpersonal skills
• Expertise in project management methodologies
• Ability to draft statements of work
• Knowledge of HTML5 and CSS is a plus

Utilize your project management skills to enhance customer satisfaction and drive success at Zappix in Burlington.
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📌 Customer-Facing Project Manager at Zappix (Success)
🏢 Zappix
📍 Success