About the RoleThe Director of Retail Operations develops and reviews standard operating procedures; policies and operational guidelines to ensure customer satisfaction and employee productivity across the seasonally activated market, and complete management of training/development and education of retail staff in all retail locations. Core responsibilities revolve around the operational leadership for RBC Canadian Open, and the CPKC Women’s Open, and oversight of the totality of revenue generating opportunities, including e-commerce, for our Golf Canada partnership.This individual will exercise significant authority over inventory management to ensure proper distribution levels and the satisfaction of monthly sales objectives for all company retail locations.The salary range for this position is $95,000 to $105,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.This is a posting for an existing job vacancy.ResponsibilitiesDrive financial profitability through department reporting, yearly budgeting, as well as monitoring daily spendsOversee purchasing of merchandise for retail operation with attention to product mix, responsible inventory levels, and turnoverBuild and maintain strong relationships with Golf Canada, vendors, partners, colleagues, and guests. Be receptive to feedback and coaching from different outletsAble to create and execute marketing initiative and directives in-venue, e-commerce, and within the market. Direct team to plan and execute off-site events or incremental locationsOversee and uphold visual presentation standards at all locationsReview business with retail leadership consistently and discuss action plans to drive results. Establish a plan for reversing negative sales trends.



Understand and create awareness for the factors that impact sales volumeOversee P&L’s, approve all expenses, and hold team accountable to Variable Labor and end of Month COSWork with client on approvals for high-level expenditures surrounding CapExConduct regular meetings with Management and Golf Canada to ensure communication is shared throughout the team at all levelsDrive e-commerce sales, marketing, inventory availability, creative, analytics, and customer service. Remain flexible on current trends and creativity to adjust plans in a moment’s noticePlan and execute client store specific events based on the promotional calendar to drive businessRecruit, hire, train, and teach direct management reports as well as hourly associates. Construct a strong team based on personal strengths and abilities while keeping everyone accountable for job responsibilities and rolesHold solid attention to detail, ability to problem solve, openness to collaborate and communicate, build positive culture, as well as a driven attitude to as aspects of the positionImplement, execute and follow up on operational and safety policies & proceduresQualificationsMinimum of 2 years of Store Director or GM level retail management experience OR 2 years of Multi Unit Management ExperienceBachelor’s Degree preferredAbility to work long hours and have a flexible schedule to meet the needs of the business. This position will require the ability to work weekdays, evenings, weekends and holidays surrounding event scheduleAbility to travel to future tournament sites, tradeshows, and special eventsPrevious experience with retail systems, such as Retail Pro, Retail Cloud, WFM scheduling and othersStrong leadership skills with the ability to coach, mentor, and motivate staff and sales service team.Minimum 5 years’ experience in retail, hospitality, or related field3 Years of Inventory and P&L management experience requiredAble to communicate effectively with internal teams, clients, and guestsAble to keep clients abreast of all retail related initiatives/concernsEnglish reading, writing, math,



and computer skills requiredExperience with hard and soft lines of merchandiseE-commerce experience in preferred but not requiredBuying experience is preferred but not requiredAbility to stand/walk long hours (8+ hours/day) and ability to maneuver around sales floor, stock room, and officeLifting of heavy objects (30-50 lbs.) on a semi-regular basisFrequent stretching, reaching and bendingBenefitsJoin an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact [email protected] for further information.#J-18808-Ljbffr

📌 Director Of Retail - C$95,000 - C$105,000 A Year (Regional Municipality of Peel)
🏢 Compass Group Canada
📍 Regional Municipality of Peel