Pursue a leadership role as a Client Services Manager in Truro, Nova Scotia. Manage a dedicated team to uphold customer satisfaction and streamline sales operations.
As the Client Services Manager, your focus will be on leading the team while ensuring the highest standards of customer interaction and service delivery. You will implement best practices to boost client retention and revenue growth while addressing complex inquiries. Establishing metrics and training will be key to your success.
Key Responsibilities:
• Lead and develop the client services team effectively
• Solve complex customer inquiries with urgency
• Monitor and assess team performance metrics
• Collaborate on service strategies with Sales and Marketing
• Conduct annual customer survey analysis for improvement
Requirements:
• Degree in Business or related field preferred
• 4-7 years in sales operations or customer service
• Demonstrated leadership in improving customer experiences
• Excellent negotiation skills and communication
• Proficient in Microsoft Office Suite
Lead a high-performing team dedicated to exceptional customer service in Truro.
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📌 Client Services Leadership Role in Truro
🏢 IPG
📍 Truro