Elevate user safety as a Global Operations Specialist at Match Group. This position focuses on trust and safety, coordinating member escalations across popular dating platforms like Tinder and Hinge.
The Global Operations team is dedicated to supporting and protecting users at Match Group. In this role, you will tackle complex escalations, investigate safety issues, and ensure compliance with Community Guidelines. You will collaborate with various teams, including Engineering and Marketing, to enhance user experience and promptly resolve escalations.
Key Responsibilities:
• Protect user ecosystems against fraudulent activities
• Investigate and resolve complex trust and safety issues
• Collaborate with Engineering to address app functionality bugs




• Gather user feedback on product updates
• Communicate with cross-functional teams for productive issue resolution
Requirements:
• Bachelor’s degree or equivalent experience
• Minimum of 1 year in a similar role
• Basic knowledge of Zendesk software
• Excellent analytical skills and judgment
• Ability to multitask in high-pressure situations
Become a key player in user safety and satisfaction at Match Group, driving improvements across leading dating platforms.
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📌 Global Operations Specialist at Match Group (Vancouver)
🏢 Match Group
📍 Vancouver