PROCESSING CENTER ADVISOR (Assessor/Representative) – Calgary

Requisition #: R (GOAPRDJP ) – Calgary

Location: Calgary, Alberta (Hybrid – See Work Model below)

Engagement Type: Contract

Number of Resources required: 8

Rate (CAD): Up to $39.00 per hour / Commensurate with related experience and market competitiveness

Term: 7 months to ) with 18-month extension available (up to 25-month contract)

Hours per day: 7.25

Security Screening: Level 2 Enhanced Security Screening (This screening includes a Criminal Record Check and a Financial Management Risk Indicator Screening (FMRIS). Background check required.)

PROJECT OVERVIEW / DESCRIPTION OF SERVICES

We are seeking detail-oriented, client-focused professionals to join our team as Child Care Assessors/Representative. In this role, you will support Alberta families, childcare providers, and stakeholders through the delivery of the Child Care Subsidy Program, Child Care Family Portal and Canada-Alberta Canada-wide Early Learning and Child Care initiatives.

WORK MODEL

The successful contractor(s) will work a hybrid work model. Days in the office could be a maximum of 5 days a week. Available to candidates in Edmonton or Calgary, Alberta. Candidates must reside within one (1) hour of a designated office location to support operational requirements and potential in-office attendance. The three work locations include: Forestry Building at 9920 – 108 Street NW, Edmonton, AB; J.G. O’Donoghue (JGO) Building at Street NW, Edmonton, AB; and 1240 Kensington Road NW, Calgary, AB. Applicants must be authorized to work in Canada to apply (Canadian Citizen or Permanent Resident). Standard Hours of work are 08:15 – 16:30 with a 1 hour lunch break Alberta time, Monday through Friday excluding holidays.

Key Responsibilities

- Review, assess, and process applications, renewals, and amendments in accordance with program policies and guidelines.




- Determine client eligibility by reviewing financial and supporting documentation.
- Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and stakeholders.
- Provide guidance on program requirements and assist clients in navigating online services and processes.
- Investigate and resolve application, payment, eligibility, and system-related issues.
- Maintain accurate records and ensure compliance with privacy, security, and information management requirements.
- Collaborate with internal and external partners to support effective program delivery.
- Contribute to continuous improvement initiatives, testing, training, and operational projects.

What You Bring

- Experience in customer service, program administration, advantages administration, case management, or a related field.
- Strong analytical, problem-solving, and organizational skills.
- Ability to interpret and apply legislation, policies, procedures, and program guidelines.
- Experience assessing information and making decisions with a high degree of accuracy and attention to detail.
- Ability to manage competing priorities in a high-volume, fast-paced environment.
- Strong verbal and written communication skills.
- Experience handling sensitive and confidential information with professionalism and discretion.
- Ability to build positive relationships and provide empathetic, client-focused service.

Assets

- Experience with government programs, eligibility assessment, or social benefits administration.




- Experience supporting clients through complex or sensitive situations.
- Experience using multiple systems and databases simultaneously while delivering customer service.

MANDATORY SKILLS

- High School Diploma/GED. (Yes or No)
- Experience in Customer Service and/or Retail sales experience. (3 years+)
- Experience researching existing documentation to determine a resolution. (2 years+)
- Experience working in a fast-paced role, to problem solve/troubleshoot, while working independently and in a team environments. (3 years+)
- Hands on experience working in a complex environment requiring prioritization of tasks and deliverables. (3 years+)

DESIRABLE / NICE TO HAVE SKILLS

- Relevant post-secondary education in the area of office administration. Acceptable education includes degrees, diplomas and certificates. (Yes or No)
- Experience navigating between multiple operating/computer system, to validate/assess applications eligibility. (3 years+)
- Experience working in a call center environment responding to inquires over the phone or by email and tracking detailed notes on the request in a call tracking system. (2 years+)
- Experience working in a role that required strong analytical skills with high attention to detail and accuracy. (3 years+)
- Relevant experience in a role similar to this. Experience must be applicable to this role. (4 years+)

WHY WORK WITH TRI-GLOBAL?

- Empower positive change by enabling our clients to revolutionize innovation and technology, elevating them to a higher level of excellence and efficiency.
- Join an exceptional and committed team that redefines the landscape, forging a distinctive path towards success.
- Engage in stimulating and captivating projects that push boundaries and keep you constantly motivated.

Tri-global Solutions Group Inc.

Website:

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📌 Processing Center Advisor/Assessor (Calgary)
🏢 Tri-global Solutions Group
📍 Calgary