Technology is just the start. At SAIT, our IT Services team collaborates across the institution to shape smarter, more connected ways of teaching, learning and working. We're strategic thinkers, problem-solvers, and innovators who turn big ideas into digital solutions that move SAIT forward. Join us and help build what's next. The OpportunityJob classification: P2018 - PC Support Specialist# of positions: 2Hourly Rate: $27.00Position End Date: March 31, 2027Deadline to apply: 4:00PM, February 16, 2026The IT Support Technician provides second-level technical support for staff, faculty, and students. They handle incidents and requests escalated from the Service Desk, performing in-depth troubleshooting, analysis, and resolution across hardware, software, and network environments. The role requires robust technical aptitude, excellent communication, and the ability to collaborate with both junior and senior technical teams. IT Support Technicians research complex problems, identify root causes,



implement long-term fixes, and contribute to projects that enhance service quality and operational reliability.How you'll contributeAdvanced Technical Support: Responds to complex incidents escalated to the Service Desk, providing remote, on-site, and face-to-face support. Performs root cause analysis and implements long-term corrective actions for recurring issues. Supports system upgrades, deployments, and integrations, ensuring minimal disruption to users. Communicates technical solutions in accessible terms to non-technical clients.Incident and Asset Management: Oversee the setup, configuration, and recovery of endpoint devices and peripherals. Manages deployment, replacement, and lifecycle tracking of assigned hardware. Ensures asset and inventory records are maintained accurately in accordance with ITS standards.Knowledge

📌 It Support Technician - C$27 An Hour (Calgary)
🏢 SAIT
📍 Calgary