Work Location:Montréal, Quebec, CanadaHours:37.5Line of Business:Human ResourcesPay Details:52, ,400 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:KEY ACCOUNTABILITIESCUSTOMERProcess various transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)Support various HR programs and processes, providing first level analysis to resolve business issuesProvide optimal employee and partner service, including guidance and advice on programs and procedures, while adhering to customer service standards and Customer Experience ModelRefer or escalate processing or operational issues where necessary to ensure a high level of service is maintainedIdentify opportunities to improve service delivery and support process improvement initiativesMaintain working relationships with external and internal partners including responding to questions and/or concerns in an effective and timely mannerSHAREHOLDERPrioritize and manage own workload to meet SLA requirements for service and productivityFollow internal and industry regulations and operating practices in completing and recording transactions for either the organization or clientsEscalate non-standard or high risk transactions or other activities as deemed appropriateEnsure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulationsComplete investigations – report / escalate risk issues or process gaps identifiedAccess systems, know and apply system capabilities, ensure update of information is completed timely and accuratelyAdhere to standardized documentation proceduresUpdate and contribute to the preparation of procedural documents in support of day-to-day operationsBe knowledgeable and/or aware of industry developments from a HR program and regulatory perspective for own areaEMPLOYEE / TEAMParticipate fully as a member of the team, promote team effectiveness and contribute to a positive work environmentSupport the team by continuously developing knowledge in own areaParticipate in personal performance management and development activities, including cross training within own teamKeep others informed and up-to-date about the status/progress of projects and all relevant or useful information related to day-to-day activitiesContribute to a fair, positive and equitable setting that supports a diverse workforceAct as a brand champion for the business area/function and the

📌 Bilingual Hr Operations Coordinator Iii - C$52,400 A Year (Montreal)
🏢 TD
📍 Montreal