**Job Summary:****Job Description:****Role:**IT Support Specialist**Department:** ETS**Reports to:**Chief Technology Officer (CTO)**Location:**Stouffville, ON (Please note this is an onsite role requiring 5 days in office)**Salary:** $55,000 - $65,000**Number of Openings:**1**Who we are:***At Portfolio+, we empower financial institutions with secure, scalable, and customer-first solutions. As a proudly Canadian company, we’re at the forefront of open finance, delivering cutting-edge cloud technology that simplifies operations, enhances security, and drives innovation. Our team thrives in a collaborative, growth-oriented workplace where ideas matter, and impact is real. If you're passionate about fintech, innovation, and making a difference, Portfolio+ is the place to build your career.***Who you are:***As an IT Support Specialist, you are the first point of contact for technical support within the organization, responsible for troubleshooting and resolving network, hardware and software issues. You will ensure a seamless IT experience for employees, maintain high levels of customer service, and contribute to the growth and maturity of our IT operations. This role offers hands-on experience with modern IT tools, cloud technologies, and enterprise systems, providing opportunities to troubleshoot, optimize,



and enhance the technology environment for our organization.***Key Responsibilities:*** Provide first-level technical support via phone, email, ticketing system or chat for internal employees.* Troubleshoot and resolve issues with Network, hardware, software, and cloud services.* Escalate complex technical issues to higher-level support or management as needed.* Document, track, and manage user issues in a ticketing system, ensuring timely resolution.* Follow up with users to confirm issues are resolved satisfactorily.* Maintain a high level of customer service by ensuring timely and effective communication with customers.* Collaborate across teams to improve IT processes and overall employee experience.* Develop and maintain the Helpdesk playbook, vendor list, documenting procedures and best practices to ensure consistent, efficient, and reliable IT support across the organization.* Gain exposure to cloud technologies, virtualization, and automation to support organizational needs* Participate in ongoing training, certifications, and knowledge-building initiatives to stay current with emerging IT trends.* Manage user accounts, permissions, and security credentials, ensuring proper access control and compliance across the organization.* Facilitate the full onboarding and offboarding process for users, including

📌 It Support Specialist - C$55,000 - C$65,000 A Year (Whitchurch-Stouffville)
🏢 Portfolio+
📍 Whitchurch-Stouffville