Join our Customer Experience team as a Customer Support Representative, delivering exceptional support through live chat. Help users navigate the myHSA platform with timely, accurate information.
This hybrid role is vital for ensuring smooth interactions for employees, plan administrators, and advisors. You will handle transactional support, troubleshoot issues, and provide a positive experience without phone calls. Your communication skills and professionalism will shine as you engage with users every day.
Key Responsibilities:
• Respond to inquiries via Intercom chat and email
• Assist users with platform navigation and benefit questions
• Maintain professionalism and quick support standards
• Flag issues for internal teams and escalate when needed
• Stay updated on platform changes and FAQs
Requirements:
• 1–3 years in customer service or support
• Strong written communication, friendly tone
• Detail-oriented with organizational skills
• Familiar with chat-based support tools
• Cooperative mindset across teams
Provide exceptional support through live chat while growing within our supportive team.
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📌 Hybrid Customer Support Representative (Calgary)
🏢 Getmyhsa
📍 Calgary