Join DIVERSEcity as an Account Representative, blending remote and in-person services to foster relationships and support key accounts efficiently. This role focuses on customer service and managing account transactions.
As an Account Representative, you will establish and maintain essential connections with key clients, ensuring contract staff are scheduled as needed. Your responsibilities include resolving customer complaints, providing translations, and utilizing CRM systems for account management. The position supports DIVERSEcity's mission to create inclusive opportunities for newcomers and entails detailed multitasking and high organizational skills.
Key Responsibilities:
• Establish and grow relationships with key customer accounts
• Manage customer complaints and service issues effectively




• Process accounts receivable and payable transactions
• Support outreach and marketing efforts for assigned accounts
• Coordinate interpretation and translation service requests
Requirements:
• Minimum of one year in call center operations
• Proficiency in CRM systems and financial processes
• Proven customer service experience in a sales role
• Fluent in English and at least one additional language
• Solid organizational and interpersonal skills
Leverage your skills in customer relations, translation, and account management to thrive within DIVERSEcity.
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📌 Account Representative for DIVERSEcity (Surrey)
🏢 Kaizen Lab
📍 Surrey