"The best prescription I've ever given is a wish."-Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish® CanadaWHAT IS YOUR BIGGEST WISH?Is it to be part of an organization that is child-focused, values employee experience and is an inspiring workplace?If so, Make-A-Wish is for you!Make-A-Wish ® Canada creates life-changing wishes for children with critical illnesses. We are on a quest to bring every eligible child's wish to life because a wish is an integral part of a child's treatment journey. Research shows children who have wishes granted can build the physical and emotional strength they need to fight a critical illness.“It’s been wonderful to have this wish to look forward to... It’s wonderful to see [Rowan] with something that brings him pure joy after all he’s been through and missed out on!”–Melissa, mom to wish kid Rowan (age 5, leukemia), who wished for an indoor jungle gym.MISSION, VISION AND VALUESOurmissionis, together, we create life-changing wishes for children with critical illness. Supported by ourvisionto grant the wish of every eligible child.Ourvaluesare Child‑Focused, Integrity, Impact, Innovation, and Community.WHAT’S IN IT FOR YOU?Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across CanadaA collaborative team environment where you feel valued and inspiredAn attractive compensation package that includes group health and dental premiums which are fully covered by the Foundation, RRSP, & Wish paid hoursAnnual vacation starting at three weeks & additional paid leavesWork/life balance and flexibilityHybrid working environmentEmployee Wellness ProgramContinuous learning, development and internal training opportunitiesFun employee activities, contests, and more!Make-A-Wish ® Canada is committed to fostering a culture that aims to change lives while offering a rewarding employment experience where your contributions make a true difference every day!WHERE YOU COME INWe are looking for aSr Salesforce Administratorto join our team at Make‑Wish Canada. Reporting to the Manager of Business Applications, you will be responsible for the execution of day‑to‑day support, configuration, maintenance, and improvement of our Salesforce platform. In addition to leading the development and management of Salesforce environments,



you will oversee DevOps processes, change control protocols, and coordinate with development resources while closely working with internal stakeholders. Strong leadership, project management, and technical skills are essential to drive success in this dynamic and impactful position.This role is based inTorontoand is afull‑time, hybrid, permanentposition. The hiring range is $83,000-$88,000.WHAT YOU WILL DOLead the evaluation, scope, design, development, and deployment of changes to the Salesforce environments, ensuring adherence to change control protocols.Manage the change control process and DevOps environments to ensure all modifications are thoroughly tested, documented, and approved before deployment.Manage the implementation of system enhancements and integrations, maintaining high standards of quality and compliance.Act as a project manager for Salesforce‑related initiatives, coordinating resources, setting and meeting targets, and ensuring timely delivery of projects aligned with business objectives.Support the user community, track and resolve system, process, and data‑related issues within set performance metrics.Lead all system administrative functions including user account maintenance, workflows, reports and dashboards, scheduled jobs, and other routine tasks.Support the Salesforce Administrator by providing expert‑level second‑tier support and managing escalations.Lead development of new data integrations and automation of processes where feasible, and continually maintain data health and value.Manage release updates and maintain disaster recovery and business continuity controls.Provide technical subject‑matter expertise of CRM best practices, business process design, data management, and overall functional capabilities of the Salesforce platform, and identify opportunities for the organization as new functionality is released.Act as the liaison between users, vendors,



and application development partners.Perform other duties as assigned.WHAT YOU BRINGSalesforce Administrator certification required (CRT101).5+ years of work experience in a system administrator role responsible for fully managing a Salesforce environment.3+ years of experience in loading complex, related data sets into the Salesforce environment.Expert understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.Exceptional attention to detail, particularly in data management, ensuring accuracy, integrity, and compliance with organizational standards.Experience with Salesforce Classic user interface and migration to Lightning is an asset.Experience in the following technologies is an asset: Salesforce NonProfit Success Pack (NPSP), Form Assembly, Fundraise Up, S‑Docs, and Demand Tools.Proficient in Office 365 with expert‑level skills in Excel.Strong data management experience including developing scripts/jobs to standardize and cleanse data.A demonstrated ability to understand and articulate complex requirements.Experience with nonprofit processes preferred.Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.Logical, process‑oriented thinker with ability to quickly learn current technologies and apply to business challenges.Ability to communicate both written and orally in English; French is an asset.A clear Criminal Background Check will be required.YOUR WORK ENVIRONMENTHybrid work environment (2 days in‑office, 3 days remote per week) with occasional requirement to work outside of traditional office hours.Occasional day and/or overnight travel.Physical/Mental EffortWork under pressure of tight deadlines, with a high‑volume workload, and with multiple demands & changing priorities.Our Commitment to IDEAMake‑Wish Canada (MAWC) is committed to Inclusion, Diversity, Equity, and Access (IDEA). We believe that it is essential to our mission that we build a diverse, balanced, and vibrant workforce that reflects the diversity of the communities we serve and seek to serve. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, to still apply.#J-18808-Ljbffr

📌 Senior Salesforce Administrator - C$83,000 - C$88,000 A Year (Toronto)
🏢 Make-A-Wish Canada
📍 Toronto