Requisition ID: 20437Department: Office of the City ClerkService: Legislative ServicesBranch: IM BranchEmployment Type: 1 Permanent Full Time PositionWork Hours: 35 hours per weekAffiliation: CIPPSalary Information: $93, $114, annually (2025 rates of pay)Location: City Hall,110 Laurier Avenue WestCity: Ottawa, ONJob Category: Administrative and Support ServicesApplication Close: 20/01/2026Job SummaryInformation Management is responsible for developing, implementing and evaluating IM policies, systems, standards and practices to enable the City to manage its records and information holdings in a cost-effective and coordinated manner throughout their entire lifecycle with due regard for information security, organizational accountability, program/service delivery, legislation, economy and efficiency.You are a recognized Information Management (IM) subject matter expert responsible for providing expertise in the design, development, implementation, dissemination, monitoring and evaluation of records and information management policies, systems, standards and practices to enable the corporation to manage its records and information holdings in a cost-effective and coordinated manner throughout their entire life cycle with due regard for information access, protection of privacy, security, preservation, organizational accountability, program/service delivery, legislative and regulatory compliance, economy and efficiency.You also establish and manage projects/studies/reviews to address short and long-term records and information management program needs/issues.Education And ExperienceCompletion of Master's degree in Library and Information Management Studies, Library and Information Sciences, or a related field.Minimum of 5 years of progressively responsible experience in records and information management.*CERTIFICATIONS AND LICENCES*Certified Records Manager (CRM) current with Institute of Certified Records Managers (ICRM) or related Information Management certification is desirable*KNOWLEDGE*Records and information management theories, principles, practices, methods and techniquesRecords and information management issues, emerging trends and technologies, including Electronic Documents and Records Management Systems (EDRMS) and non-IM-certified applications and records holding systemsLegislation and regulations related to the management of municipal government records, including MFIPPA (Municipal Freedom of Information and Protection of Personal Privacy Act), PHIPPA (Personal Health Information and Protection of Privacy Act), and PIPEDA (Personal Information and Electronic Documents Act), etc., obligations and restrictions respecting disclosure of business and professional informationISO 15489, International Standard on Records Management,



Part I and Part IIISO three-part technical specification defining metadata needed to manage recordsISO 19005, Document management -- Electronic document file format for long-term preservation, Part 1ISO/TR 18492, Long-term preservation of electronic document-based informationMoReq: Modular Requirements for the management of electronic recordsDepartment of Defense (DoD standardLibrary and Archives of Canada (LAC) Information Management DirectivesTreasury Board of Canada Information Management DirectivesInformation security principles and practicesDigital format and physical media obsolescence, preservation fundamentals and emerging technological solutionsDocument imaging and other technology-based records storage and retrieval devicesNetwork (Shared) Drive content management, structures, and records storage riskStructure, accountabilities, jurisdictions and processes of municipal government.Organization, mandate, business lines, functions, and strategic priorities and direction of the departments of the corporationPlanning and policy development processesBusiness process improvement principles and techniquesPerformance measurement concepts, tools and reportingMicrosoft applications including Word, Excel, PowerPointKnowledge of applicable health and safety legislation, including the rights and duties of workers.Competencies, Skills And AbilitiesExcellent verbal and written communication skills, including the ability to lead training and information sessions, facilitate consensus, make presentations to various managers and staff, and write an array of documents, including briefing notes and statistical analysis reportsStrong understanding of information technology fundamentalsAdept at absorbing new and emerging technological change, and able to identify how change will affect/impact the IM program and the workplaceAdvanced analytical, research, writing, presentation and consultation skillsExcellent negotiation, problem-solving, facilitation and customer service skillsWorks independently,



effective team player in a multi-disciplinary team environmentDevelops effective partnerships with a variety of internal and external playersInitiative to develop proposals and manage projects and programsEffective judgment and independent decision-makingWork with a variety of software applicationsExcellent interpersonal and organizational skillsPolicy and Procedure writingDevelop and implement plans and service agreementsSet and manage multiple priorities and meet deadlinesSupport and promote a client-centered approach to service delivery by acting on client feedback and taking responsibility for quality of service and on-going process improvementEffective team player, collaborative, and works well in a matrix environmentContribute to team work, foster strong working relationships with management and staff and colleagues, community associationsHigh degree of tact, diplomacy and assertivenessCapable of multi-tasking, managing multiple priorities and tight deadlinesInnovative, analytical, problem-solver and results-oriented within an setting where risks must be continually balancedReads/reviews professional journals, books, etc., to build knowledge of the IM profession, best practices and advances in IM-related technologyOrganized, efficient, detail-oriented and productiveWhat You Need To KnowLanguage Requirement: English oral, reading, writing required.Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check (Level 2) with the Police Services detachment in their jurisdiction to the City of Ottawa's satisfaction.; Police record checks completed by a third-party company will not be accepted.Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.Accessible formats and communication supports are available upon request. Please contact the HR Service Centre (email: ) at, extension 47411 Employee Service Centre at extension 12211 or via email at esc- .

📌 Information Management - C$93,000 - C$114,000 A Year (Ottawa)
🏢 City of Ottawa
📍 Ottawa