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15-month temporary position with possibility of extension
A career as a Senior Manager – Mutual Fund Dealer Operations (MFDO), GICs in Fixed Income in Technology and Operations team at National Bank is acting as a lead of a high-performing team in a dynamic operations environment. This job allows you to have a positive impact on the organization through optimizing processes, driving change, and influencing strategic decisions.

Your job
Lead all aspects of team development: recruitment, onboarding, training, and continuous improvement

Oversee non-automated financial and non-financial transactions for Fundserv and manual investment products (non-Fundserv), including registered and non-registered plans (RRSPs, RRIFs/LIFs, TFSAs, etc.)

Ensure accurate and timely processing of GIC and fixed income transactions, maintaining compliance and operational integrity

Foster a culture of growth and innovation in a context of digitization and automation

Monitor emerging technologies and process improvements to enhance productivity and reduce costs

Manage budgets, workforce planning, and overall performance metrics for your sector

Ensure adherence to compliance standards and mitigate operational risks

Collaborate with internal partners to implement strategies that enhance the client experience

Represent your sector in internal and external committees and partner roundtables

Your team

Within the Investments Operations sector you report to Senior Manager, MFDO.



You oversee a team of approximately 35 professionals responsible for executing transactions across a broad range of investment products—including mutual funds, GICs, and fixed income instruments—distributed through various National Bank of Canada business lines. You play a key role in coaching, developing, and maximizing your team’s potential while contributing to operational excellence and transformation.

Prerequisites
Bachelor’s degree with 7 years of relevant experience, or Master’s degree with 4 years of relevant experience

Proven experience in team leadership and coaching

Strong adaptability and comfort with uncertainty

In-depth knowledge of investment processes, registered plans, and products including GICs and fixed income

Solid understanding of CIRO regulatory requirements

Experience in project delivery and change management

Excellent interpersonal and influencing skills

Robust analytical and synthesis capabilities

Familiarity with management concepts such as capacity planning and continuous improvement

Ability to motivate and unify teams

Effective prioritization and organizational skills

Your benefits
In addition to competitive compensation, you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

* Health and wellness program, including many options
* Group insurance
* Generous pension plan
* Employee and Family Assistance Program
* Preferential banking services
* Opportunities to get involved in community initiatives
* Telemedicine service
* Virtual sleep clinic
These are a few of the benefits available to you.



We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Join us!
Seniority level Seniority level Mid-Senior level
Employment type Employment type Temporary
Job function Job function Sales and Business Development
Industries Banking
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📌 Senior Manager Mutual Fund Dealer Operations (Ontario)
🏢 National Bank of Canada
📍 Ontario