NEXT Supply is the new generation of supplier in wholesale Plumbing and Hydronics – setting superior standards in service, product availability and delivery. NEXT has strategically located local warehouses across and beyond the GTA, each with a full quantity of inventory and strong, strategic delivery capabilities.

Purpose of Job:
The Inside Sales Supervisor enhances customer and co-worker experiences by leading a knowledgeable and responsive team, coordinating inside sales activities, and ensuring seamless customer service and technical support.

Our Core Values & Character Expectations:
Be Integral to Our Customers, Our Co-Workers and Our Community

At Next Supply, we are a respectful and collaborative culture where innovation, integrity and entrepreneurial spirit come together. Life at NEXT is about being part of a hardworking, dynamic and inclusive team. At Next Supply, we believe it’s not just what we do, but how we do it that makes a great place to work.

To support these values, this role requires motivation, adaptability, thoughtful decision-making, honesty, reliability, and a strong sense of ownership and commitment to a positive experience for customers and colleagues.

Primary Duties and Responsibilities:

Assist in leading the Inside Sales Team by providing guidance, training and performance feedback; promote company policies and procedures, and model company values.

Operations Coordination

Allocate and coordinate inside sales activities (e.g. order management, sales, customer services etc.); work with other departments to coordinate requests and resolve operational issues.

Communication





Maintain clear and effective communication & customer service with customers, management and other departments to ensure smooth operations

Customer Service, Order Management, and Sales

Manage and process customer orders and quotes (phone, fax, email) with same-day responses, ensuring accurate pricing, stock availability, and delivery requirements to ensure seamless transactions

Ensure follow up on open orders, quotations, and requests to maintain an updated order report

Build and maintain customer relationships by offering product knowledge and assistance

Troubleshoot and resolve customer issues

Maintain in-depth product knowledge, applications services and processes

Support team members and assist the order desk with phone and email customer care issues

These duties reflect the general details of the role but are not exhaustive. There will be tasks that are necessary to the job which may also be required.

Recommended Qualifications:
Knowledge/Skill/Ability Requirements

Ability to consistently model Next’s core values and character expectations listed above

Leadership skills and the ability to work well in a team environment, and model Next values.

Excellent written and verbal communication skills





Excellent organizational and multitasking abilities

Strong problem-solving & prioritization skills

Strong computer skills and knowledge of Microsoft Products (i.e. Word, Excel, and Outlook) and Adobe Acrobat

Knowledge of plumbing systems and plumbing products is an asset

Experience & Education

High School Diploma or equivalent

Minimum 5 years of Inside Sales experience

Valid Driver’s Licence

Physical Demands/ Working Conditions

Position requires the ability to work in a rapid-paced environment and handle high-pressure situations calmly and effectively

Once you have gained proficiency in your current role and developed the necessary skills and experience, you are encouraged to explore other career opportunities within the organization that align with your goals and aspirations.

This posting is for one (1) currently available position.

NEXT does not currently use AI or automated decision-making to screen candidates but may do so in the future in compliance with applicable law.

Application Process:
We're eager to welcome candidates who believe in excellent service and in being involved with their co-workers, customers, and the community. We appreciate all applications, however, only those selected for an interview will be contacted.

We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.

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📌 Inside Sales Supervisor (Ontario)
🏢 Next Plumbing and Hydronics Supply
📍 Ontario