Join Chartwell as a Senior Analyst, focusing on optimizing operational technology systems for enhanced resident care. Your technical expertise will be vital in facilitating effective IT services.

This position entails managing Chartwell’s operational technology, especially in telecommunications and emergency systems. The Senior Analyst works with various internal IT teams to support the organization’s service standards. Your contributions will improve operational efficiency and system reliability significantly.

Key Responsibilities:
• Manage incidents with formalized IT procedures
• Support VoIP, PBX, and integrated technology systems
• Ensure compliance with IT standards and controls




• Identify cost-saving opportunities in service delivery
• Provide mentorship to the technical support team

Requirements:
• 5-7 years in IT Services or support roles
• Experience with telecommunication service management
• Knowledge of healthcare operational systems
• High detail orientation and solid analytical skills
• Ability to travel occasionally for support

Drive excellence in operational technology at Chartwell while fostering an exceptional customer experience for residents.
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📌 Senior Analyst in Operational Technology Support (Ontario)
🏢 Chartwell Retirement Residences
📍 Ontario