Job Responsibilities

Perform consistently in measured core areas:

Achieve target unit growth in assigned territory

Achieve target revenue growth in assigned territory

Manage performance to Average Sale Price

Meet quarterly Sales Activity Index expectations:

Meet average meetings per day expectations (2.4 Events/day)

Identify and log customer opportunities

Log all calls, emails, visits and trainings, as appropriate, in Salesforce CRM

Calendar should be current and scheduled out 2 – 4 weeks

Cultivate client relationships, actively utilizing consultative selling approaches for development of current and new business referrals.

Attend and actively participate in all customer events and classes

Promote and invite customers to classes, regionals, and other Starkey events

Attend and present at local customer events

Be knowledgeable about business and advise customers on growth opportunities

Schedule office visits with customers in order to uncover needs for improving their business and developing plans for implementation. Identify accounts that would benefit from a review of their existing business plan or development of a new plan. Work with Inside Sales to outline the proper next steps for the account.

Discover opportunities for Starkey to help the customer

Work with customers to develop action items for business improvements

Provide technical support to customers when needed

Communicate opportunities to team members

Follow up with opportunities to close (yes or a no)

Take next step in developing the relationship

Identify Training and Marketing needs for the customer

Schedule appointments with new and existing accounts,



including private practice audiologists and hearing instrument professionals.

Train Customers on new products and fitting techniques

Present, train or teach Starkey products, software and technologies

Speak at in-house conferences and training sessions

Prepare and participate in customer training when called upon

Conduct classes, demonstrations and workshops

Prospecting Dabbler and Non-buyer in accordance with quarterly Sprint parameters

Call and visit new and inactive accounts in territory and develop opportunities

Develop a touchpoint and onboarding strategy for selected prospects

Collaborate with Inside Sales and leadership

Play an active role in professional development

Proactively acquire new knowledge and skills through company trainings and resources

Continually develop and fine tune the sales approach and closing skills

Complete and pass knowledge assessment as directed by your Manager

Complete knowledge refresher course as directed by your Manager

Receive training on new products and techniques

Attend all required sales meetings and training sessions held virtually or at Starkey facilities

Communicate with Credit group to maximize the effectiveness of sales promotions and minimize A/R accounts for Territory.





Assist in managing slow paying accounts through dialogue with customer

Understand who should receive promotional communications and who should not

Work with Inside Sales Representatives, National Sales Manager and Starkey Leadership to improve communication and increase units and profitability of the territory.

Participate and contribute to group discussions, meetings and presentations. Establish and maintain productive, respectful working relationship with co-workers, support staff and management. Work within the Business Unit with the goal of transparent communication and organization with the sole intent of increasing Market Share.

Job Requirements

Education

Bachelor’s degree in Audiology or Hearing Instrument Specialist (HIS) is required

Master’s Degree/AuD in Audiology or Hearing Instrument Specialist (HIS) is preferred

Experience

Hearing Industry experience strongly preferred

Minimum 2 years of sales experience desirable

Minimum 6 months of customer service experience desirable

Training: 6 months to one year

Knowledge / Technical Requirements

Knowledge of hearing instruments is an asset

Excellent problem solving, and decision‑making skills required

Excellent oral and written communication skills

Excellent Presentation Skills

Ability to work and travel independently

Excellent people skills

Team Player – Ability to work cooperatively building trust and respect

Travel Expectations
Travel 80% of the time visiting customer offices and attending industry events

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📌 Territory Manager-Western Canada (Ontario)
🏢 Starkey Hearing
📍 Ontario