About LoadLink Technologies
LoadLink Technologies is a leading freight and logistics software company, a wholly owned subsidiary of Roper Technologies, that has been transforming how carriers, brokers, and shippers connect for over 30 years.

The Chance
DAT is looking for an experienced Key Account Manager to strengthen relationships with our top clients, drive growth opportunities, and ensure satisfaction through tailored solutions. The ideal candidate excels at building long‑term partnerships, understanding client needs, and delivering impactful results.

Responsibilities

Act as the main liaison between the company and assigned key Enterprise customers, building strong lasting relationships

Regularly engage with clients to understand their goals, address concerns, and ensure their needs are listened to

Meet or exceed revenue targets for key accounts through proactive account management, contract renewals, price increase discussions, and sales initiatives

Own forecast accuracy for your account portfolio, tracking renewal timelines and revenue projections with a high degree of precision

Explore strategic acquisitions of new business at the enterprise level

Develop and execute strategic account plans that align with client objectives and support long‑term growth

Conduct quarterly business reviews with your book of business to help build and develop good partnerships and to uncover potential upsell and cross‑sell opportunities to drive account growth

Analyze account performance data to provide clients with insights, recommendations, and new solutions that align with their business needs

Work closely with internal teams, including product, marketing, and customer service, to ensure a seamless client experience

Support customer retention initiatives

Be a brand enthusiast for our products and effectively communicate value propositions





Bring your ideas and strategies forward to advance our company's vision for the future

Utilize our CRM to manage leads, opportunities, and accounts, ensuring forecasting accuracy and meeting notes are up to date

Actively participate in regular goal setting and team building sessions

Travel to customer sites regularly and attend industry networking events as needed

Qualifications

Bachelor's degree in business, or a related field

5+ years of experience in account management, client services, or a related role, with a focus on managing enterprise‑level accounts

Proven experience managing contract renewals, navigating pricing conversations, and driving customer retention

Strong forecasting and pipeline management skills, with the ability to provide accurate revenue projections and renewal timelines

Experience conducting quarterly business reviews with enterprise customers at an executive level

Bilingual (English/French) is an asset

Proven experience working with complex customers and the ability to challenge how they think in a professional manner

Strong interpersonal and communication skills with a proven ability to build relationships and manage client expectations

Demonstrated experience with sales and negotiation, with a track record of meeting or exceeding revenue goals

Experience with Salesforce (CRM)

An individual who loves the chase, is a go‑getter, and will find unique ways of engaging the prospect

Strong attention to detail and the ability to execute quickly

A natural ability to build rapport with team members, customers, and prospects





The ability to multi‑task and quickly adapt to situations in a fast‑paced environment

Willingness to travel regularly to customer sites as required

Benefits

Flexible Work Model: Enjoy a balanced hybrid approach with 2 in‑office days

Vibrant Workplace Culture: We celebrate achievements and strike the perfect balance between productivity and enjoyment

Competitive Compensation Package: Benefit from an attractive salary, comprehensive benefits, annual performance bonuses, and an employee recognition program

Secure Your Future: Take advantage of our 50% RSP matching and stock purchase options to build financial stability

Generous Time Off: Recharge with our paid vacation policy, ensuring you maintain a healthy work‑life balance

Corporate Social Responsibility: Make a difference by participating in events, fundraisers, and environmental initiatives

Collaborative Workplace: Work alongside diverse teams, build strong professional relationships, and engage in networking events and team‑building activities

Innovative Technology: Work with cutting‑edge tools and systems that keep us at the forefront of our industry

Company Values we Stand By
Acting with Integrity, Owning It, Being Humble, Continuous Improvement & Customer Centricity

Fine Print
By applying to this position, you are confirming you either possess a Canadian citizenship, permanent resident status or work permit. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Loadlink Technologies will provide accommodation throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require.

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📌 Key Account Manager (Ontario)
🏢 DAT Freight & Analytics
📍 Ontario