OTT Pay is part of the OTT Financial Group. We are a Canadian fintech company providing comprehensive payment solutions, including acquiring, card issuing, cross-border payments, loyalty programs, and digital financial services. We are committed to delivering secure, reliable, and innovative payment solutions to businesses across Canada.

As part of our continued growth, we are expanding our channel partnership program to strengthen our market presence and drive sustainable revenue growth.

The Manager, Payment Agent Channel Development is a senior individual contributor responsible for recruiting, activating, and managing independent sales agents (ISAs), sub-ISOs, merchant service dealers, and payment brokers across Ontario.

This is a revenue-generating role with clear commercial accountability. The successful candidate will own agent recruitment, activation timelines, and network processing volume, while ensuring margin integrity and merchant quality.

What’s in it for you

Base Salary + Commissions (Base Pay Range $80-95K, depending on experience)

Extended Health, Dental, and Vision Perks

Life and Disability Insurance

Performance Bonus

Vacation Leave

Learning and Professional Development Support

A chance to work in a dynamic, collaborative, progressive and high performing team

Community involvement through the annual Terry Fox Run

Tremendous opportunities for Growth and Development

Key Responsibilities

Agent Recruitment & Commercial Structuring

Identify and recruit qualified independent agents and ISO partners

Maintain an active recruitment pipeline of prospective agents and negotiate residual splits, signing incentives, and commercial terms

Execute structured onboarding plans to drive rapid activation

Agent Activation & Enablement: Reduce time-to-first-merchant activation

Deliver product, pricing, and compliance training

Conduct joint field calls and sales support during early-stage merchant acquisition

Maintain current sales toolkits and competitive positioning materials





Network Performance Management

Own monthly channel KPIs: active agents, merchant activations, processing volume, attrition

Tier and manage agents based on performance

Monitor residual payouts and manage dispute resolution

Forecast channel volume and report weekly to Sales leadership

Merchant Portfolio Oversight

Collaborate with Risk and Underwriting to ensure merchant quality

Monitor early attrition and chargeback trends

Support retention initiatives in partnership with Customer Success

Market Intelligence & Internal Collaboration

Track competitive residual structures and signing incentives

Provide structured feedback to leadership on channel economics

Support marketing initiatives targeting agent recruitment

What You Bring to the Table
Experience & Expertise

3+ years of Canadian merchant services or payment processing experience, including direct involvement with an agent or ISO channel (not purely direct sales).

Strong knowledge of the Canadian acquiring ecosystem, including Interac, Visa/Mastercard interchange, PCI-DSS, and residual-split ISO structures.

Proven ability to recruit and activate new agents or sub-dealers from self‑generated pipelines.

Experience negotiating residual splits, activation bonuses, and commercial terms with independent business owners.

Proficiency in Salesforce or similar CRM for pipeline tracking and forecasting.

Strong professional communication skills in English.

Preferred Qualifications

Existing agent relationships in the GTA and southern Ontario.

Experience in restaurant, retail, grocery, convenience, health & beauty, or automotive verticals.

Background with a Canadian acquirer, ISO, or gateway provider.

Bilingual (English/French or English/Mandarin).

Familiarity with gateway integrations (e.g., Stripe, PaySafe, NMI, Helcim).

Inclusivity Statement
OTT Financial Group is committed to fostering an inclusive and accessible environment where all employees feel valued and respected. We are committed to providing reasonable accommodation, if required, and will work with you to meet your need.

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📌 Channel Partnership Manager (Ontario)
🏢 OTT Financial Group
📍 Ontario