Lead operational excellence and innovation at Reliance as a Senior Contact Center Manager. Drive growth and success while managing enhanced customer experiences in a energetic environment.Reliance is seeking a Senior Manager to oversee contact center operations. You will have a significant role in improving service levels, fostering a high-performance culture, and implementing AI-enhanced strategies. Your leadership will be crucial in developing team capabilities and ensuring seamless day-to-day operations.Key Responsibilities:- Own day-to-day contact center operations across teams- Drive a culture of continuous improvement and innovation- Enhance operations through AI, automation,



and new technologies- Develop leadership capabilities through coaching and mentoring- Manage operational escalations and service quality improvementsRequirements:- 8–12+ years of contact center leadership experience- Proven success in managing multisite and outsourced operations- Strong analytical skills and executive communication proficiency- Familiarity with Microsoft Office and CRM systems- Experience with NiCE CCaaS and SAP platformsShape the future of customer engagement at Reliance, where you’ll develop teams and streamline operations.#J-18808-Ljbffr

📌 Omni-Channel Contact Center Ops & Training Manager (Winnipeg)
🏢 Manulife Retirement
📍 Winnipeg