Join BuildOps as the PMO Lead focused on enhancing customer success. This role is pivotal for designing and enforcing operational frameworks that transform how services are delivered to enterprise customers. As the PMO Lead, you will be responsible for managing the Skilled Services delivery framework.

This involves maintaining robust implementation processes, tracking the health of customer accounts, and leading efforts to mitigate churn during implementations. Your analytical skills will drive data accuracy and reporting transparency. Key Responsibilities:
Establish and govern Skilled Services delivery methodologies
Track and report on implementation health metrics
Design escalation models to identify service at-risk accounts
Lead the analysis of contract rejections and churn
Develop playbooks tailored to various customer types Requirements:
5+ years in relevant leadership roles in SaaS
Direct experience in PMO or delivery methodology
Proven track record with multi-stakeholder projects
Solid analytical skills for portfolio health assessment
Excellent communication abilities for consensus-building Utilize your leadership skills to influence positive outcomes at BuildOps.

📌 Buildops Pmo Lead For Customer Success Toronto
🏢 BuildOps
📍 Toronto