Elevate customer satisfaction as a Bilingual Customer Experience Specialist with Imperial Dade Canada in Montreal, QC. This role supports clients in both English and French through various communication channels. As a full time qualified, you will respond to inquiries, resolve issues, and provide product information.

Key tasks include processing orders, tracking deliveries, and ensuring accurate customer account management. Your efforts will enhance the customer experience, backed by a team-oriented work workplace and a focus on service excellence. Key Responsibilities:
Respond to customer inquiries in English and French
Process orders and track delivery statuses effectively
Coordinate with internal teams to resolve issues
Monitor customer satisfaction and follow up on concerns
Document interactions using CRM and ERP systems Requirements:
Strong customer service experience in relevant settings
Excellent verbal and written communication skills
Analytical ability to identify trends and propose improvements
Proficiency in CRM and ERP software
Ability to thrive in fast-paced environments Bring your bilingual communication skills and passion for customer support to Imperial Dade Canada in Montreal.

📌 Bilingual Customer Experience Specialist Montreal
🏢 Imperial Dade Canada
📍 Montreal