Job Summary

We are seeking a dedicated Night Auditor/Front Desk Associate to join our hospitality team. This role is vital in ensuring smooth overnight operations (cleaning), providing exceptional guest services, and maintaining the hotel’s standards of excellence. The ideal candidate will possess strong customer service skills, be detail-oriented, and comfortable working during nighttime hours. Multilingual or bilingual abilities are a plus to assist our diverse guest base.

Duties
Welcome and check-in guests efficiently and courteously using front desk systems
Manage guest reservations, check-outs, and account settlements accurately
Handle multi-line phone systems with professionalism and excellent phone etiquette
Respond promptly to guest inquiries, requests, and complaints to ensure guest satisfaction
Maintain accurate records of overnight activities and financial transactions
Perform nightly audits of guest accounts and prepare reports for management
Ensure the front desk area is clean, organized, and well-stocked with necessary supplies
Assist guests with concierge services such as providing local information or arranging transportation




Uphold security procedures by monitoring access points and ensuring guest safety

Requirements
Previous experience in hotel front desk or hospitality and commercial cleaning preferred; hotel experience is a plus
Solid customer service skills with the ability to handle diverse guest needs professionally
Excellent communication skills, including phone etiquette and active listening
Ability to work independently during overnight shifts in a fast-paced setting
Multilingual or bilingual abilities are highly desirable to serve a diverse clientele
Familiarity with multi-line phone systems and guest service software preferred
Knowledge of hospitality industry standards and procedures is advantageous
Flexibility to work overnight hours, including weekends and holidays as needed

This position offers an opportunity to be an integral part of a welcoming hospitality setting dedicated to providing memorable guest experiences.

Pay: From $16.00 per hour

Work Location: In person

📌 Night Auditor/front Desk Lethbridge (Canada)
🏢 Comfort Inn by Choice Hotels
📍 Canada