What this job involves

JLL is seeking an Administrative Assistant to join the Property Management Team for one of its more prominent buildings in downtown Toronto. The ideal candidate is customer-focused with excellent communication skills, thrives in a team setting, and excels at multitasking under pressure while maintaining flexibility and independence in a rapid-paced setting. This role is in office 5 days/week.

What your day-to-day will look like
Reception & Customer Service
Greet visitors, manage inquiries, and build positive tenant relationships while ensuring exceptional service across all communications.
Administrative Support
Provide comprehensive support to the General Manager and office staff, including managing boardroom and freight elevator bookings, maintaining tenant records and contractor lists, and coordinating with building operations.
Accounting & Financial Processing
Process invoices, set up purchase orders, reconcile supplier statements, and ensure timely submission of accounts payable and receivable batches to Head Office.
Service Request Management




Receive and dispatch tenant service requests through Prism, monitor completion, and follow up to ensure tenant satisfaction.
Office Operations
Order supplies, maintain office equipment, manage filing systems, prepare lease summary sheets, and support special projects and tenant events.
Communication & Coordination
Answer calls, distribute mail, schedule couriers, maintain meeting minutes, and update property information across lobby directories, portals, and building websites.
Compliance & Culture
Support JLL's environmental sustainability and corporate social responsibility initiatives.

Required Qualifications
1+ years of related work experience
Strong customer service experience
Previous experience in Property Management and/or Real Estate is preferred;
Excellent knowledge of Microsoft Office is required (Word, Excel, PowerPoint, Outlook);

Preferred Qualifications
Experience in Accounting Software (i.e. Yardi) is preferred;
Property management or real estate experience

📌 Administrative Assistant Toronto (Canada)
🏢 JLL
📍 Canada