Job Description – Admin (Western Canada Express)

Title

General Admin

Reports To

Terminal Manager

Summary

The appointment coordinator and customer service position is responsible for setting appointments, be able to multitask and take customer service inquires. Fluency in English and the ability to write professional emails are needed for this position.

Core Competencies
Customer Focus
Communication
Energy & Stress
Team Work
Quality Orientation
Problem Solving
Accountability and Dependability
Operating Equipment
Ethics and Integrity

Job Duties
Set delivery appointments
Relay work orders, messages, and information to the Operations
Handle customer queries
Adhere to corporate and departmental policies and procedures
Performs other duties as required

Requirements
High school diploma or GED
Fluency in English
At least 40 WPM
College program in logistics or equivalent business related experience preferred
Transportation industry knowledge and experience an asset (i.e. shipping/receiving, scheduling,



freight negotiations and regulatory requirements)
Experience with AS400 and or other TMS application are major assets
Advanced computer skills - Outlook, Excel, Word
Knowledge of the GVRD (Routing, traffic flow etc)
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Able to work well under pressure
Flexible, able to deal with change
Robust attention to detail
Very organized, with excellent multi-tasking and problem solving skills
Excellent customer service/communication skills
Robust work ethic and positive team attitude

Working Conditions
Manual dexterity required to use desktop computer and peripherals
Overtime as required

Job Types: Full time, Permanent

Pay: $22.00-$23.00 per hour

Ability to commute/relocate:
Richmond, BC V6W 1M1: reliably commute or plan to relocate before starting work (required)

Experience:
Customer service: 1 year (required)

Work Location: In person

📌 General Administrator Richmond (Canada)
🏢 Western Canada Express
📍 Canada