We are looking for someone to join our Guest Services team. This position requires both AM and PM shifts and just the right person to give 100% Hamptonality to our guests!
Position Summary The Front Desk Agent will ensure the guests have a excellent experience. You will exhibit a friendly and skilled demeanor in all guest interactions as you document and ensure any issues are resolved.
Areas of Accountability
Execute the prompt and courteous handling of all guests as necessary, including but not limited to, check-in & check-out, telephone and personal inquiries and luggage handling
Meet and exceed customer expectations by ensuring you provide superior service and teamwork
Ensure that all customer services are delivered efficiently and effectively
Effectively communicate any information or requests to co-workers as necessary
Record requests for special accommodations, suites and/or in-house packages
Check daily for out-of-order rooms, VIP rooms, and special accommodation requests
Ensure all Pre-registrations are done correctly
Ensure effective check-in and check-out procedures are followed for individual and group/tour activity
Inform and follow up with any necessary departments to ensure that all requests for cots, cribs, packages, etc. are delivered to the guest rooms
Take reservations and offer an extensive list of amenities before quoting a rate, and ask the guest for the sale.
Able to provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives.
Operate all front desk equipment such as property management system (PMS), hotel switchboard, calculator, safes and key card machines.
Maintain rooms security by providing effective key control & confidentiality
Complete the necessary paperwork assigned by management. This may include some accounting, taking messages, and data entry.
To assist with team member orientation and training within the department as required.
Maintain strict guest confidentiality.
Understand, support and promote HHonors Program
Job Type: Part time
Job Types: Part time, Permanent
Pay: $16.75-$17.75 per hour
Work Location: In person
📌 Guest Services Part Time Millbrook (Canada)
🏢 Hampton Inn & Suites Truro
📍 Canada
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.