Job Overview
We are seeking an energetic and motivated Customer Service/Sales Advisor to join our dynamic team! In this role, you will be the friendly face and helpful voice for our valued clients, providing exceptional customer support while actively promoting our products and services. Your enthusiasm, communication skills, and multilingual abilities will help create positive experiences that foster loyalty and drive sales. This is an exciting prospect for a proactive individual eager to develop their skills in a fast-paced environment where every interaction counts!

Duties
Greet and assist customers in-store, over the phone, and via email in a professional and friendly manner.
Understand customer needs and recommend suitable products or services.
Actively promote and upsell repair services, accessories, and add-on solutions.
Handle inbound and outbound calls with solid phone etiquette.
Address customer inquiries, concerns, and basic technical questions related to devices and services.
Accurately enter customer information,



job details, and payments into the system.
Process cash, debit, and credit card transactions with accuracy and integrity.
Coordinate with technicians and team members to ensure timely service and customer satisfaction.
Maintain a clean, organized, and welcoming store environment.

Experience
Previous experience in customer service, retail sales, or call center roles is preferred.
Robust verbal and written communication skills in English.
Sales-oriented mindset with the ability to upsell and cross-sell confidently.
Comfortable handling cash and completing transactions accurately.
Professional attitude, reliability, and strong attention to detail.
Ability to multitask and work efficiently in a fast-paced environment.

Job Types: Full time, Permanent

Pay: $18.00-$22.00 per hour

Expected hours: 30 per week

Work Location: In person

📌 Customer Service/sales Advisor Waterloo
🏢 SimplyFixIT
📍 Waterloo