Job Overview:

As an Order Entry/Customer Associate for our Internet Service Provider, you will play a crucial role in ensuring smooth order processing and delivering exceptional customer service. You will handle customer inquiries, process service orders, and assist with billing and technical support requests.

Responsibilities:

Order Processing & Data Entry:
Accurately enter and process customer orders for internet services, upgrades, and modifications.
Ensure timely and error-free order submission to the provisioning team.

Customer Support:
Respond to customer inquiries via phone, email, or chat regarding service orders, billing, and technical issues.
Escalate complex technical issues to the appropriate teams.

Billing & Account Management:
Process payments, update billing information,



and resolve billing discrepancies.
Assist with service cancellations, refunds, and retention efforts.

Qualifications:

High school diploma or equivalent.

Solid communication and customer service abilities.

Basic computer skills.

Solid attention to detail and organizational skills.

Ability to multitask and work under deadlines.

Pay: $21.87-$25.84 per hour

Benefits:
Company pension
Dental care
Disability insurance
Employee assistance program
Adaptable schedule
Life insurance
Paid time off

Work Location: Hybrid remote in Kingston, ON K7L 1H1

📌 Order Entry/customer Associate Kingston
🏢 Cablevision Du Nord De Québec Rouyn-Noranda
📍 Kingston