Job Summary

The Central Reservation Agent is often the first point of contact for guests and plays a key role in creating a positive first impression of Predator Ridge Resort. This role supports guests by handling accommodation and resort-related reservations, providing accurate information, and delivering friendly, professional service by phone, email, and online systems. The ideal candidate is organized, detail-oriented, and enjoys helping guests plan memorable resort experiences.

Responsibilities
Respond to guest inquiries via phone, email, and online booking platforms in a timely and professional manner
Process reservations for accommodations and resort services accurately and efficiently
Provide knowledgeable information on resort amenities, accommodations, policies, and seasonal offerings
Modify, confirm, or cancel reservations while ensuring accuracy and attention to detail
Upsell resort amenities, accommodation types, and promotions when appropriate
Maintain up-to-date guest profiles and reservation records in the property management system
Handle guest concerns or booking issues professionally and escalate when required
Work collaboratively with Front Desk, Housekeeping, Sales,



and other departments to ensure seamless guest experiences
Follow privacy, payment, and data security procedures
Support peak booking periods with flexibility and a positive attitude

Qualifications & Skills
Previous customer service or reservations experience preferred (hospitality or resort experience an asset)
Strong verbal and written communication skills
Excellent attention to detail and organizational skills
Comfortable working with reservation systems, computers, and multiple software platforms
Ability to remain calm, skilled, and solution-focused in a rapid-paced setting
Strong multitasking skills and the ability to manage high call volumes during peak seasons
Flexible availability, including evenings, weekends, and holidays as required

The Perks
FREE Golf, FREE Pickleball & Tennis, FREE use of Fitness Centre.
35% Discounts at all F&B; Outlets and at both Retail Shops.
Friends and family discounts on Golf, Food, Lodging and more!
Monthly Team lunches with recognitions.
Staff appreciation events throughout the season.
Benefits after 2 full time seasons.

Pay: $18.25-$20.80 per hour

Work Location: In person

📌 Central Reservations Agent Vernon
🏢 Predator Ridge
📍 Vernon