Family 1st Medical is a trusted healthcare provider specializing in respiratory care and medical equipment services. With a strong commitment to improving the lives of our patients, we provide high-quality CPAP and home oxygen solutions, along with a wide range of home care and mobility equipment.

Overview
We are currently seeking a detail-oriented and customer-focused Administrative Clerk to join our team. This role plays a key part in supporting our Personal Emergency Response Systems (PERS) program, assisting our Mobility Department with insurance submissions, managing inventory, and ensuring customer orders are processed accurately and efficiently.

Key Responsibilities
Process recent Personal Emergency Response System (PERS) activations, account updates, and service requests
Communicate with clients, healthcare professionals, insurers, and external partners regarding documentation and program requirements
Assist the Mobility Department with insurance submissions, approvals, and required supporting documentation
Track the status of insurance claims and follow up as needed to ensure timely processing
Receive, unpack, and verify incoming inventory shipments for accuracy
Maintain organized inventory records and monitor stock levels
Prepare, process,



and complete customer orders accurately and efficiently
Coordinate deliveries, pickups, and equipment returns as required
Respond to customer inquiries and provide exceptional customer service in person and over the phone
Support overall branch operations and assist with additional administrative duties as assigned by the Branch Coordinator or management team

Qualifications & Skills
Strong organizational skills and attention to detail
Excellent communication and customer service abilities
Comfortable working with insurance documentation and submission processes
Ability to manage multiple tasks and priorities in a fast-paced setting
Proficiency with computers, Microsoft Office, and data entry systems
Experience with inventory management and order processing is considered an asset
Previous experience in administration, healthcare, medical equipment, or a related field is preferred but not required
Ability to work independently while contributing effectively as part of a team

Pay: From $38,000.00 per year

Benefits:
Dental care
Extended health care
Life insurance
In office parking
Paid time off
RRSP match
Vision care

Work Location: In person

📌 Admin Clerk New Minas
🏢 Family 1st Medical
📍 New Minas