Position: Operations Coordinator
Hours: Monday, Wednesday, Friday 8am - 3pm
Start Date: Training begins ASAP, with the role officially starting immediately
Compensation: Competitive hourly salary (to be discussed during interview)

Role Overview

Operations Coordinator, you'll be the essential link between our clients, lab team, and daily workflow. You'll ensure cases move smoothly through each stage from inquiry to delivery to supplies and creating a inventory.

Key Responsibilities
Answer phone calls, emails in need be, and client inquiries (pricing, materials, turnaround times)
Track all cases (incoming & outgoing), update their statuses, and follow up with dentists
Quality-check, pack, and prepare cases for delivery if needed
Schedule daily pickups/deliveries and organize technician assignments
Ensure daily cases are completed and processed on time
Accurately invoice cases and manage billing documentation
Support with general administrative and lab support tasks as needed

Ideal Skills & Qualifications
Strong communication, organizational, and multitasking abilities
A skilled and friendly approach to client interactions via phone and email




Detail-oriented with the ability to track multiple cases simultaneously
Familiarity with dental software (e.g., iTero, 3Shape, Evident) is a plus but not required—we'll train the right candidate
Basic knowledge of dental procedures/products is helpful, but training will be provided

Why Work with ZANN?
A team-oriented, supportive, and team-oriented lab environment
Hands-on training to develop dental and operational skills
Full-time weekday schedule for consistency and work-life balance
Opportunity to grow within a lab that values quality and reliability

How to Apply

Please send your resume—highlighting any relevant administrative, coordination, or client-facing experience—to [email/contact]. Note: a small sample coordination exercise may be part of the interview process.

Position: 1 opening only.

Job Types: Full-time, Permanent

Pay: $21.00-$24.00 per hour

Advantages:
On-site parking
Paid time off

Flexible language requirement:
French not required

Experience:
Dental receptionist: 1 year (preferred)

Location:
North York, ON (preferred)

Work Location: In person

📌 Full Time Receptionist & Operations Coordinator North York (Canada)
🏢 ZANN Dental Laboratory
📍 Canada