Elevate your customer engagement skills with Clio as a Customer Success Manager focused on high-value accounts. This role emphasizes relationship building and strategic alignment with business goals.
Clio seeks a dedicated Customer Success Manager with 4+ years of SaaS experience. You will cultivate trusted adviser relationships, leverage AI-powered insights, and facilitate business reviews to measure ROI. Understand customer needs, drive adoption and optimization, and advocate for product features effectively through your engagement.
Key Responsibilities:
Establish trusted relationships with key stakeholders
Use AI analytics to drive actionable customer insights
Facilitate strategic business reviews and measure ROI
Maintain customer satisfaction and engagement
Recommend strategies to increase customer ROI and service adoption

Requirements:
4+ years of experience in SaaS Customer Success
Proven track record with KPIs for retention and growth
Familiarity with customer success CRM tools
Robust communication skills for diverse audiences
Ability to navigate organizational structures effectively

Join Clio to apply your expertise in customer success and AI innovation!
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📌 Customer Success Manager At Clio Ottawa (Canada)
🏢 Themis Solutions
📍 Canada