Elevate client experience with National Bank as a Senior Director in Edmonton, Alberta. This role blends strategic leadership, team development, and commercial support aimed at Commercial Banking clients.
As the Senior Director for Client Experience & Commercial Support, you will be responsible for leading a skilled team of Account Representatives dedicated to enhancing client satisfaction. Your strategic leadership will evolve operational practices while ensuring alignment across regions. Collaborate with frontline teams and regional leaders to create seamless processes and cultivate an creative, client-focused setting.
Key Responsibilities:
Lead and develop Account Representatives for exceptional client service
Evolve capabilities and enhance operational practices for clients




Coach frontline leaders on talent development and engagement
Ensure accountability for team performance and client satisfaction
Drive the evolution of the support model for Commercial Banking clients

Requirements:
Bachelor's degree in a relevant field or equivalent experience
Significant experience managing teams and stakeholders
Solid understanding of Commercial Banking operations
Expertise in performance management and operational efficiency
Proven communication and collaboration skills

Harness your leadership expertise to transform client experiences at National Bank.
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📌 Director Of Client Experience In Edmonton
🏢 Banque Nationale du Canada
📍 Edmonton