Elevate your career with Accenture Song as a Go-To-Market Lead specializing in Customer Service in Toronto, Ontario. Drive transformations in client relationships while utilizing your extensive experience in the contact center industry.
In this senior-level full-time role, you will develop and execute the go-to-market strategy for our Customer Service practice in Canada. Your responsibilities include strategizing growth opportunities, understanding client needs, and leveraging cutting-edge solutions to optimize customer service. You'll work closely with clients and delivery teams to ensure successful project outcomes and deliver world-class customer experiences.
Key Responsibilities:
Own and drive customer service go-to-market strategy




Originate and close current opportunities in the service practice
Develop strategies for customer service reinvention
Act as a thought leader on service transformation trends
Collaborate with Account Leads to align pursuits

Requirements:
10+ years in customer service and contact center
8+ years in go-to-market strategy roles
Strong team leadership skills
University degree is required
Experience in C-suite engagements and strategy development

Lead creative customer service solutions and strategic growth efforts with Accenture Song in Canada.
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📌 Customer Service Go To Market Lead Toronto
🏢 Accenture
📍 Toronto