Elevate Customer Success at Clio as the Manager of Scaled Success. Lead a dedicated team to drive engagement strategies and optimize customer relationships in the legal AI sector.
This managerial role focuses on retaining and expanding Clio's product utilization across large customer segments. You'll create data-driven strategies, conduct comprehensive coaching, and leverage AI to transform workflows for legal specialists. Your leadership will ensure that automation and engagement tactics align with customer needs and industry standards.
Key Responsibilities:
Develop and architect scalable engagement strategies
Guide customers through AI transformation processes
Optimize operational efficiency through detailed insights
Foster team culture focused on results and collaboration
Lead cross-functional initiatives to enhance customer service quality
Requirements:
Over 3 years of management experience in SaaS
Proven background in customer success roles
Skilled in AI-first workflow design
Experience with leading customer escalations
Solid data-driven decision-making capabilities
Enable Clio's growth while nurturing talent and revolutionizing the legal experience for clients.
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