Drive operational excellence as a Technical Service Operations Lead. Your expertise will enhance incident management, improve communication, and support high-availability platforms effectively.

In this pivotal role, you will coordinate incident response and collaborate with cross-functional teams while analyzing production issues. The position requires robust incident management experience with ITIL knowledge, observability, and technical operations expertise. You'll thrive in a dynamic environment focused on enhancing platform reliability and addressing operational challenges.

Key Responsibilities:
• Serve as Incident Commander for high-impact incidents
• Manage incident communications to stakeholders and customers
• Conduct blameless Post-Incident Reviews (PIRs)




• Analyze trends and production bugs proactively
• Enforce incident management frameworks across teams

Requirements:
• 6+ years in incident management or technical operations
• Proven ability to coordinate multi-team responses
• Strong ITIL foundation and communication skills
• Technical expertise in observability tools like Datadog
• Comfortable with 24/7 operations and on-call duties

Elevate platform reliability and lead the charge for continuous improvement in incident management processes.
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📌 Lead Technical Operations for Incident Management and Reliability (British Columbia)
🏢 Xsolla
📍 British Columbia