Elevate customer experiences as the Channels and AI Manager at Tangerine. Drive AI enablement initiatives that enhance client interaction and agent effectiveness in a energetic banking workplace.

Tangerine is redefining banking and seeks a Manager with a focus on channels and AI enablement. In this pivotal role, you will lead AI-driven solutions, enhance chat and voice channels, and ensure compliance with regulations. By fostering a customer-centric culture, you will deepen client relationships and leverage innovative banking technology.

Key Responsibilities:
• Drive AI-enabled assisted channel initiatives and improvements
• Monitor performance of AI tools like chatbots and agent assist
• Establish feedback loops with stakeholders for continuous enhancement




• Enable agents with tools and knowledge for better performance
• Optimize client interactions through data-driven enhancements

Requirements:
• Minimum 7 years’ experience in contact center operations
• Proven track record in delivering AI tools and channel enhancements
• Solid analytical skills using KPIs for performance monitoring
• University degree in business, technology, or related field
• Experience in banking preferred

Shape the future of customer interactions in banking while leading innovative AI solutions at Tangerine.
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📌 Channels And Ai Manager At Tangerine Ontario
🏢 Tangerine Bank
📍 Ontario