Transform customer interactions as Alloy.ai's Senior Customer Engagement Manager in Vancouver, BC, focusing on optimizing enterprise customer relationships. Lead with analytical insights.

Alloy.ai is looking for an experienced Senior Customer Engagement Manager to support our growing client base in the Mid-Market and Enterprise segments. You will manage a diverse portfolio of customers, helping them navigate challenges and achieve measurable success.

This hybrid role entails collaborating with cross-functional teams to enhance offerings based on customer feedback.

Key Responsibilities:
Oversee a portfolio of 10–20 enterprise customers
Facilitate onboarding, training, and implementation processes
Strengthen partnerships through consultative engagements




Monitor project progress to ensure objectives are met
Advocate for customer needs internally within Alloy.ai

Requirements:
3+ years in SaaS customer success or similar fields
Robust analytical and project management skills
Excellent relationship-building with senior leaders
Motivated self-starter who thrives in agile settings
Proven ability to manage competing priorities effectively

Contribute to Alloy.ai's mission of enhancing client success with your expertise in customer engagement management.
J-18808-Ljbffr

📌 Alloy Ai Senior Customer Engagement Manager Vancouver (Canada)
🏢 Menlo Ventures
📍 Canada