APPLICATION DEADLINE: Friday, April 17th at 5:00pm central time , we encourage you to apply soon if interested.

We recognize that job searching can sometimes feel uncertain and are committed to keeping you informed throughout the process. Thank you for considering M-Files as your next career opportunity.

Who We Are
M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows—to enable secure collaboration, automate processes, and ensure governance.

Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries.

Guiding Principles

Make It Happen - We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results

Help Others - We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together

Love Customers - We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed

To learn more about us we encourage you to visit our company page.

To learn more about how we became a Certified Great Place to Work visit, Working at M-Files | Great Place to Work.

We are expanding our AI capabilities to build the next generation of intelligent, automated solutions for knowledge workers worldwide.

Why Join Us?

Global Impact: Lead AI initiatives powering solutions used by thousands of organizations worldwide

Cutting-Edge Technology: Drive AI/ML innovation in a cloud-native enterprise SaaS environment

Leadership Opportunity: Build and scale a high-performing AI team within a global product organization

Growth & Influence: Shape the future of AI-driven knowledge work

Summary of the Role
This is a unique opportunity to lead applied AI initiatives that shape the future of context-first document management and AI-driven information management at scale.





We are seeking an experienced AI Team Manager to lead and grow a team of AI engineers and data professionals focused on delivering scalable, production-grade AI capabilities embedded into M-Files products.

This role combines technical leadership, people management, and strategic execution , partnering closely with Product, Engineering, and Platform teams to deliver scalable AI capabilities aligned to business outcomes.

Key Responsibilities

Translate product and business objectives into an actionable AI roadmap

Lead the design, development, and deployment of AI/ML solutions in production

Ensure AI initiatives drive measurable product KPIs and customer value

Promote best practices in model lifecycle management, evaluation, monitoring, and governance

Provide architectural guidance for AI systems, including LLM integrations, ML pipelines, and cloud-native AI services

Ensure high standards in code quality, reproducibility, security, and scalability

Drive adoption of MLOps practices and tooling (e.g., MLflow, CI/CD for ML, observability)

Build, mentor, and develop a high-performing AI team

Foster a culture of ownership, collaboration, and continuous learning

Support career development, coaching, and performance management

Partner with recruiting to attract top AI/ML talent

Work closely with Product Managers to prioritize AI investments and align on outcomes

Collaborate with Engineering and Platform teams to ensure seamless AI integration into core product architecture

Communicate technical strategy and results clearly to both technical and non-technical stakeholders

Requirements
Required Skills & Qualifications

Proven experience leading AI/ML teams in a SaaS or technology environment

Strong hands‑on background in machine learning, applied AI, or data science

Experience deploying AI solutions to production environments at scale

Solid understanding of MLOps, cloud platforms, and modern data architectures





Proficiency in common ML frameworks (e.g. TensorFlow, PyTorch, or similar)

Strong leadership, coaching, and stakeholder management skills

Ability to translate complex AI concepts into transparent business value narratives

Nice‑to‑Have

Experience with LLMs and generative AI applications in enterprise environments

Familiarity with Databricks, MLflow, or similar ML platforms

Knowledge of SaaS product metrics and PLG strategies

Experience working in Agile development environments

Participation in our Recruitment Process

Initial Screening w/People & Culture Team Member

Internal Team Member(s) (Lead Architect + Software Engineer)

Hiring Manager (Senior Director, Software Development)

Possible Final Interview w/Chief Product Officer or Chief Technology Officer

Estimated total candidate time investment: Approx. 3hrs

Benefits
Why M-Files?
M-Files is a global company with Finnish roots, built around a product we are proud of.

You’ll have the opportunity to contribute to our continued growth while developing your own expertise in a collaborative, supportive environment.

Our guiding principles, Make It Happen, Help Others, Love Customers, are reflected in how we work every day, with transparency and strong team spirit at the core of our culture.

What We Offer
We offer a competitive total rewards package designed to support your health, well‑being, and long‑term financial goals.

As a remote‑enabled company, our employees enjoy the flexibility to support their work‑life balance

10 paid company holidays

4 additional floating holidays to support individual flexibility and regional observances

Paid parental leave

Work‑from‑home support

Health & Wellness Benefits

Extended health coverage (prescription drugs and paramedical services such as physiotherapy, massage therapy, and chiropractic care)

Dental coverage (basic and major services)

Vision care

Employer‑paid life insurance

Short‑term and long‑term disability coverage

Employee Assistance Program (EAP) for mental health and wellness support

Retirement & Financial Benefits

Group RRSP or retirement savings plan

Employer matching contributions (up to a defined percentage)

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📌 Team Manager, AI (Remote, Canada) (New Brunswick)
🏢 M-Files
📍 New Brunswick