The Operations Analyst is accountable for supporting his/her team by providing outstanding service delivery for assigned clients. The Operations Analyst is responsible for managing projects to ensure timely completion of deliverables, achievement of objectives and meeting or exceeding operational measures and contractual performance standards. This includes owning and completing complex tasks, project planning and management as well as coordinating with relevant internal and external stakeholders. In addition, the Operations Analyst is responsible for ensuring quality of all deliverables including identifying process improvements.

Key Responsibilities

Provides day to day client and third-party administrator contact and support for participant inquiries

Ensures the quality of the various interfaces, data and information that is negotiated with insurance companies and customers (import, billing statement, premium report, eligibility file or any other interface)

Provides internal support to other team members and domains including Benefit Centre representatives

Executes manual processing with proper documentation and follow up

Manages inbound/outbound data quality checks

Executes year end processing and reporting

Identifies process improvement opportunities, issues, process delays and quality problems with recommended solutions

Identifies potential production defects and submits appropriate solutions through ticketing system

Executes issue resolution with proper documentation and follow up

Enterprise Small Market

Deliver all phases of plan sponsor and group onboarding, including requirements definition, configuration, testing, transition, and post-go-live stages.

Execute the renewal and change request processes for plan sponsors under administration, including all stages from requirements gathering to post-go-live.





Provide internal status updates, highlighting any issues, risks, and recommended resolutions.

Apply best practices to streamline processes and improve overall efficiency in the administration of perks for emerging markets.

Participate in the development of training materials, ensuring all stakeholders are equipped with the necessary tools and knowledge.

Ensure an in-depth understanding of the administration of life insurance benefits and related terminology relevant to emerging markets.

Service delivery for clients under both fully outsourced and SaaS models.

Experience

1+ years of experience in benefits administration, with a focus on client operations and lifecycle management.

Advanced Excel skills such as applying functions and formulas to perform calculations and data analysis

Strong work ethic and ability to interact with clients in a professional manner

Strong written and verbal communication skills (including presentation skills)

Sound problem solving and analytical skills

Solid business and financial acumen

Highly organized with the ability to multi-task and drive and prioritize own work

Ability to identify urgency when dealing with external and internal client deliverables

Skilled at researching, identifying, and documenting issues

Strong attention to detail

Effective at working within a team environment as well as independently

General knowledge of administrative systems and processes

Effective use of business productivity tools such as Microsoft applications

Working knowledge of benefits-related laws and regulations

Seniority Level
Mid-Senior level

Employment Type
Full time

Job Function
Administrative, Analyst, and Customer Service

Industries
IT Services and IT Consulting, Insurance, and Insurance and Employee Benefit Funds

Markham, Ontario, Canada $60,480.00-$90,720.00 2 weeks ago

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📌 Benefits / Operations Analyst (Manitoba)
🏢 SEB Administrative Services
📍 Manitoba