Respond to consumer inquiries about our products, ingredients, packaging and nutrition information via phone, email and other communication channels.
Investigate and resolve consumer complaints with empathy, professionalism and sound judgment.
Escalate quality or food safety concerns to the appropriate internal teams.
Accurately document consumer interactions and maintain detailed records within our systems.
Identify trends in consumer feedback and share insights that help improve products and the overall consumer experience.
Stay current on product launches, formulation updates and company policies to provide accurate information.
Represent the Nature's Path brand with warmth, authenticity, and professionalism in every interaction.

What You'll Bring
Previous experience in customer service, consumer care,



contact center or a similar customer-facing role.
Exceptional written and verbal English communication skills. French is an asset but not required.
Robust problem-solving skills and the ability to navigate sensitive situations with empathy.
Excellent organizational skills with robust attention to detail.
Comfortable learning technical product information and translating it into transparent, consumer-friendly language.
Proficiency with Microsoft Office and experience working with CRM or customer service software is an asset.

Details

Located in Richmond, BC | Hybrid (4 days/week in office)

Salary: $52,500 (prorated for the contract)
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📌 Consumer Services Representative Nine Month Contract Richmond
🏢 Nature's Path Foods
📍 Richmond