The District Municipality of Muskoka is currently recruiting for a

Service Desk Technician
Posting Date: Wednesday, June 10, 2026
Closing Date: Wednesday, June 24, 2026 @ 12:00 NOON
Starting Rate: $26.87
Salary Range: $26.87 - $29.44 hourly
Hours of Work: 35 hours per week
Classification: CUPE Inside Class 5
Status: Temporary Full-Time (up to 14 months)
This job posting is for an existing vacancy, and it is also being posted internally.
The District:
Muskoka is a great place to live and play, and the District is a four-season municipality passionate about
protecting, servicing and caring for this community. We have opportunities that will allow you to learn, grow and
build your career amongst other ambitious leaders and innovators. We offer a competitive compensation
package and are committed to promoting diversity, accessibility and inclusion. It’s what we do!
The Opportunity:
The Service Desk Technician is responsible for ensuring that all end users of municipalities and libraries
participating in the shared Information Technology (ITS) initiative are receiving appropriate assistance from the
Service Desk which includes receiving, prioritizing, documenting, and actively resolving end user service
requests. Problem resolution involves the use of diagnostic and request tracking tools and may require remote
computer assistance.
What you will do:

- Field incoming requests from users via telephone, email and web in a courteous manner
- Build rapport and elicit problem details from the users
- Document the nature of the problem or issue, and confirm all pertinent end user identification information in the

service desk application

- Record, track and document the problem-solving process, including any successful and unsuccessful attempts





made and actions taken through to final resolution in the service desk application

- Triage work orders to the appropriate IT Services staff member based on role, work order load and location

proximity to the issue

- Escalate work order to the appropriate IT Services staff member as required
- Using diagnostic and remote-control tools when assisting the user
- Access software updates, drivers, knowledge bases and “frequently asked questions” resources on the

Internet to aid in problem resolution

- Perform basic hands-on fixes at the desktop level, including restoring files
- Test fixes to ensure the problem has been adequately resolved
- Follow up with customers, provide feedback and see problems through to resolution
- Develop solutions and answers to frequently asked questions for end users in the service desk application
- Maintain strict confidentiality of information that may be disclosed when working on user’s systems
- Related other duties as assigned

What you will need:
• Two-year college diploma or degree in the field of computer science, or an acceptable combination of

education, training and experience

- Minimum (1) years’ experience with Microsoft desktop operating systems, A+ certification, help desk support

and knowledge of advanced computer hardware including mobile devices and virtual environments

- Professional certifications in information technology or product certifications would be considered assets
- Exceptional interpersonal skills with a focus on rapport-building,



listening and questioning skills
- Strong documentation and oral communication skills
- Demonstrated ability to work independently or as part of a group
- Ability to absorb and retain information quickly and present ideas in a user-friendly language
- Ability to effectively prioritize and execute tasks in a high-pressure workplace
- Valid Ontario Driver’s license

What we are offering:
The District is proud to offer the following benefits with this job:

- Health Benefits
- OMERS pension
- Work-life flexibility
- Perks and discounts

- Wellness programs
- Fostering and fun environment
- Professional development and education opportunities
- Pay range progression based on length of time in the job and satisfactory performance

The Next Step
If you have the necessary skills, experience and qualifications, and can support our vision and values (RISE:
Respect, Innovation, Service and Equity), submit your application using the apply now link below.
For more information about opportunities, please visit our careers page for other openings.

The District of Muskoka is an equal chance employer and values diversity in our workforce, encouraging applications from all
qualified individuals. Our organization is committed to providing persons with disabilities with equal opportunities and standards of
goods and services, and we are compliant with the Accessibility for Ontarians with Disabilities Act. If you require disability related
accommodation to participate in the recruitment process, please advise the Human Resources department as soon as possible.

Accommodation may be provided in all steps of the hiring process. Any questions regarding this posting should be directed to the
Human Resources Department.

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