KidsCanSwim Operations Centre ManagerLocation: Ottawa, Ontario Reports To: Chief Executive Officer Work Schedule: 44 hours per week | On site from Noon to 8:00 p.M., including one weekend day per week | On-call as required.KidsCanSwim is looking for an Operations Centre Manager who operates like a General Manager.This role is for leaders who want full ownership of a business unit — safety, people, performance, and results. You will be accountable for how your Centre runs day-to-day and week-to-week. If something breaks, slips, or fails, you own it.If you are uncomfortable making decisions, enforcing standards, or being accountable for outcomes, this role is not a fit. The Role at a GlanceAs Centre Manager, you are the CEO of your site.You are responsible for:Safety-critical operations in a regulated environmentStaffing, readiness, and coverage decisionsFinancial performance (occupancy, labour, cost control)Guest experience and retentionBuilding and enforcing a culture of accountabilityYour success is measured by how well your Centre runs without escalation. What You Will Own (Non-Negotiable) Safety & Compliance (Priority #1)You are fully accountable for pool safety, chemical readiness, and regulatory compliance.You ensure only trained, assessed, and approved staff are scheduled for independent coverage.You do not rely on confidence or tenure — you rely on verification and sign-off.If standards are not met, you take immediate action. People & LeadershipBuild, lead, and retain a team capable of running the Centre safely and independently.Coach performance, address underperformance,



and make difficult people decisions when required.Set explicit expectations and enforce them consistently.You do not avoid conflict when standards are at risk. Operations & ExecutionEnsure all daily, weekly, and monthly Centre priorities are completed on time.Anticipate issues and solve them before they escalate.Create structure so the Centre runs smoothly even when you are not on site.Close loops. Nothing lingers unresolved. Business PerformanceManage occupancy, labour ratios, and enrolment performance.Understand how daily decisions affect revenue and costs.Take corrective action quickly when KPIs slip.Treat the Centre as a business, not just a workplace. Guest ExperienceEnsure every family experiences a safe, professional, and welcoming environment.Personally step in when escalated guest issues arise.Protect the KidsCanSwim brand through consistent standards and professionalism. Decision AuthorityAs Centre Manager, you have full authority over:staffing and scheduling decisions,readiness and coverage approvals,operational execution within KCS standards.Leadership will support decisions made in alignment with safety, KPIs, and core values.



This Role Is NOT for You If…Please read this carefully.This role is not a fit if you:Prefer consensus over decision-makingAvoid difficult conversations or performance managementExpect direction rather than owning solutionsAre uncomfortable being accountable for resultsWant a predictable 9-to-5 role without escalation responsibilityStrong operators will feel energized by this role. Others will feel uncomfortable — that’s intentional. What “Good” Looks LikeA successful Centre Manager:Runs a Centre that meets safety, staffing, and performance standards consistentlyReduces CEO involvement by solving problems independentlyDevelops internal leaders and bench strengthMaintains strong occupancy and controlled labour costsCreates a calm, structured, accountable environment Ideal Background We are looking for operators with experience in:hospitality, retail, fitness, healthcare, or multi-shift environmentsmanaging teams in regulated or safety-sensitive settingsrunning operations with real accountabilityPrevious swim experience is not required. Ownership mindset is. Compensation: $65,000 – $80,000 annually, based on experience and qualifications, plus Performance-based bonuse tied directly to Centre KPIs; Growth opportunities for high performers; Top performers are rewarded. Weak execution is addressed. How to ApplyPlease submit:Your resume, andA brief cover letter outlining:a situation where you took full ownership of a challenging operation, andhow you approach accountability when things go wrong.Generic applications will not be considered.Please send your application package to [email protected] before January 30th, 2026Final WordThis role is demanding — and meaningful. You will shape culture, protect safety, lead people, and run a business that impacts families every day. If you want real responsibility, real authority, and real accountability, we want to hear from you.

📌 Operations Center Manager - C$65,000 - C$80,000 A Year (Gatineau)
🏢 KidsCanSwim
📍 Gatineau