Our Recreation Department islooking for a dedicated Guest Experience Representative to join the team.

Position Responsibilities

- Anticipate and personalize service for each guest creating an exceptional, safe, and stress-free experience.
- Facilitate access to the facility through membership or drop-in payment.
- Handle various forms of payment including cash, debit, and credit cards.
- Ensure the Recreation Department guidelines and procedures are followed in accordance with safety and other regulating standards.
- Accurately complete registration and membership sales transactions with our membership and registration management system.
- Sales of service, membership, or program opportunities through genuine curiosity, knowledge, and engagement of guests. Presenting what will best serve the individual needs of our guests.
- Handle concerns with empathy and solve guest challenges with empowerment.
- Maintain eye contact, smiling, and a genuine interest with each of our guests and coworkers.
- Demonstrate a positive attitude and commitment to teamwork in a family-friendly and community-focused atmosphere.
- Provide leadership in safety emergencies as outlined in our health and safety program.

Qualifications

- A natural communicator with a genuinely positive and empathetic personality.
- Proven experience in the customer service industry, with no less than 2 years' experience in a guest-facing role.
- Demonstrated proficiency with computers, and recent experience working with a Windows-based software environment.
- Proven proficiency and accuracy in cash handling and reconciliation are necessary.
- Flexibility to work shift work on a rotational schedule which includes early mornings, days, late evenings, weekends, and holidays.
- An ability to multitask in a fast-paced, time-sensitive setting.
- An ability to use handheld radios and microphones to communicate with operation teams and make facility announcements.




- A professional, well-groomed appearance, able to represent the Recreation Department and the City of Grande Prairie brand to our guests and teammates.
- Fluency in the English language, both oral and written (fluency in another language may be considered as an asset).
- First Aid Certification is an asset.

Hours

The standardworkweek consists of an average of 35 hours, with the specific schedule beingdetermined by the immediate supervisor.

Compensation

Starting salary $27.63 to $35.70 per hour as per the Out-of-Scope Agreement.

Benefits

- Comprehensivebenefits package. WhatWe Offer | City of Grande Prairie (cityofgp.com)

Diversity & Inclusion

The City of Grande Prairie is committed tobuilding and sustaining an inclusive work environment composed of individualswith unique experiences, perspectives, talents, and contributions who welcome,support, respect and value all members of the community.

The City of Grande Prairie is a vibrant, growing community located inthe beautiful Peace Country region of Alberta. We are committed to providingexceptional public service and enhancing the quality of life for all residents.Grande Prairie is a great place to live, work, and play.

Selection Process

We appreciate your interest in our organization,and we thank you in advance for your application. Candidates selected for aninterview will be notified via phone or email.

After submitting your application and uploading your resume, you shouldexpect to receive an email confirmation indicating that your application forthis position has been successfully submitted. If you receive this email, thereis no need for any additional contact with us regarding thisposition.

Toefficiently manage the high volume of applications we receive for each jobposting, we are unable to address job-specific inquiries prior to the interviewstage. However, if you progress to the job interview stage, we will gladly answerany questions you may have.

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📌 Guest Experience Representative (Grande Prairie)
🏢 City of Grande Prairie
📍 Grande Prairie