Step into the role of Helpdesk Manager at BGBx, where you will ensure technical support excellence for end-users. Lead operational strategies to optimize user experience through effective service delivery.

As the Helpdesk Manager, your primary focus will be on the operations of the IT Helpdesk team. You will oversee ticket resolution processes, collaborating with infrastructure teams to address advanced issues. Your managerial oversight will streamline user onboarding and system management initiatives, facilitating effective technology use.

Key Responsibilities:
• Oversee triage and prioritization of IT support requests
• Serve as the escalation contact for complex issues
• Install and troubleshoot user hardware and software
• Guide onboarding and off-boarding user processes
• Track helpdesk performance and recommend improvements

Requirements:
• 3-5 years in IT support or helpdesk roles
• Minimum of 1-2 years in a manager capacity
• Proficient in both Windows and macOS environments
• Familiar with IT service management tools
• Strong customer service and communication skills

Lead the continuous enhancement of IT support and satisfaction at BGBx.
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📌 IT Helpdesk Manager Role at BGBx (Quebec City)
🏢 BGBx
📍 Quebec City