Company: CAA SCO Systems & Services Inc.

Position Type: Existing position

About Us
At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a excellent working environment to deliver on what is best for our Members. CAA SCO Systems & Services Inc. is a member of the CAA Club Group of Companies.

Who we are
Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

Work-life harmony with access to an award-winning holistic wellness program,

Continuous learning through our robust corporate curriculum and education reimbursement program,

Incredible rewards, travel incentives, and product and service discounts,

Pay-for-performance and best-in-class recognition programs, and

Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

What You Will Do

Installation, configuration, deployment & administration of enterprise applications.

Understand and research system functionality & application dependencies and keep accurate documentation

Perform day-to-day support, accurately identify,



and resolve issues in a timely manner

Provide accurate timely reports to management regarding status of critical systems & processes

Actively participate in Agile development projects to represent the interests of maintaining Production application stability and adhering to Production readiness standards

Strive to improve production environment stability by working with others to set up, maintain and monitor applications and systems, while meeting availability targets.

Actively participate in DR planning and design, be involved in DR exercise

Timely prioritization & escalation of incidents to Senior Management

Build, automate, maintain & troubleshoot end-to-end release management (CI/CD) flows

Automate routine tasks to improve efficiency and optimize operational environment

Develop and use appropriate metrics to monitor production environment

Follow established processes/standards, technology architecture, risk and production capacity guidelines

Work with infrastructure teams to establish best practices & standards for application installation, configuration & troubleshooting

Work with external vendors to coordinate a variety of functions including support, upgrades, patches

Debug & analyze application issues using standard tools available in the market

Maintain technology currency





Participate in on-call rotation and provide after-hours support as required

Who You Are

Post secondary education in IT, computer science or related program

4-5 years relevant experience

Experience supporting websites and API’s

Experience supporting .Net Web applications

Production support experience with enterprise applications

Production working experience of both Linux and Windows operating systems

Experienced with configuration and managing SQL server databases

Change management and incident management experience

Familiar with Software Development Life Cycle

General knowledge with system integration, API and Web Applications

Experience setting up application monitoring (Grafana, Datadog, etc.)

Experience with Agile methodology

Experience setting up & automating CI/CD flow

Good knowledge in scripting languages with Shell and Python

Knowledge in Ansible would be an asset

Experience with Guidewire Suite (Policy center / Billing Center / Claim Center) and / or React Applications an asset

Strong communications skills both verbal and written for a client facing role

Excellent troubleshooting and problem-solving skills

Flexible to work outside of business hours for production deployments and application support

Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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📌 Development & Operations Analyst (Ontario)
🏢 CAA Club Group
📍 Ontario